Tag Archives: Roger Rickard

Professionalism Includes Speaking Up

Originally published Meetings Focus.

Professionalism Includes Speaking Up

There’s a lot on my mind.

The impetus for this edition of Friday With Joan included news stories that made me wonder why I could find little about stances and actions taken in the meetings industry.

And when I’m talking about the meetings industry, our industry, I’m also referencing the individuals within it. How easy it would be to add our voices to the millions of others.

Coinciding with the start of the Jewish New Year, a time of reflection and renewal, I’m no doubt doing what is considered to be, at least around a family table, not easy.

I’m talking about politics and religion.

Stay with me. It’s about policy and actions. It’s about understanding our industry’s impact around the world, and the impact we could have if more acted.

Why Are We Talking About Religion?

The start of the Jewish New Year plays in because the liturgy always gives me pause.

This year, at the Reform Judaism service in D.C. sponsored by the Sixth & I Synagogue we heard from—in words and song—our usual and special thought-leaders, David Altshuler and Doug Mishkin, with the added joy of hearing Rabbi David Saperstein whose passionate leadership in areas of social justice for people and planet has inspired many.

(If you are not familiar with any of them, and in particular Rabbi Saperstein, who has spent his life as an activist and moving others to action, I hope you will read more at the links).

Chuckling as I write: yes, dear Gina Glantz and GenderAvenger, this year, other than the Torah reader, it was all men leading the service. It isn’t always, I promise.

In fact, the senior rabbi for Sixth & I is a woman who leads a different service

The words of and conversations with thought-leaders—and others in our industry who are listed in greater detail below—led me to think about the issues in which I wish more would speak up. Issues that impact meetings, tourism and all of hospitality.

Here are just some of those issues that I believe require not only words, but action.

Issue No. 1: Inclusion

Years ago, I chaired the first task force on diversity for Meeting Professionals International (MPI). The industry’s associations have had committees, task forces and other efforts to discuss diversity. Now, I’m told, the focus is on inclusion.

When U.S. President Donald Trump insulted Baltimore—a city near and dear to my heart—and the Honorable Elijah Cummings, the person who represents much of it in the U.S. Congress, with what seemed to me and others racist stereotyping

I wanted our industry to speak out.

Oh I didn’t expect, although I hoped, we might discuss racism (and other “isms” of exclusion) in our industry. I hoped that the voices of other DMOs (aka CVBs) would speak for Baltimore as they did in support of Las Vegas when former president Barack Obama said not to go to that city (or even have lavish meetings).

Something our industry still references to this day.

Baltimore’s government and its DMO (Visit Baltimore) did a great job of countering the insults by taking out full-page ads touting all the great attractions and people of their city.

Where were the voices of our industry in support of Baltimore? In talking with some in the DMO community, I learned that it was really up to Baltimore to defend itself.

I still don’t get it.

If our focus is on “economic impact,” the words said about Baltimore certainly could have an economic impact. And to insult a sitting esteemed Member of Congress who is African-American just seemed to be, well, not inclusive in thinking or actions.

How about we hit some issues squarely and have industry discussions about the “isms” as we look again at inclusion? How about we defend the people and cities in which we meet and the diverse populations who attend and serve our meetings?

Issue No. 2: Ethics

The news from Las Vegas, about which Jeff German, investigative reporter for the Las Vegas Review Journal, has written and tweeted extensively, has both ethical and legal implications. Lawyers will work out the legal. We can look at the ethics issues.

The latest, although not the first of its kind, news from Las Vegas is the use of airline vouchers by Las Vegas CVA staff and about the perks the LVCVA Board received.

There is much more to be read as this moves forward. The links will get you started.

If you want to learn more, follow Mr. German on Twitter.

Why is this an ethical issue? In researching, I learned more about the accreditation program of Destinations International. It is a lengthy and involved process.

Those DMOs that achieve accreditation are bound by a code of ethics.

As a customer who believes strongly in the work of CVBs and DMOs and those who work for them and thus for us and their communities, I know the importance of the actions they take and the perception of the governments that oversee them.

If we believe that our industry should be perceived as professional, we must act ethically. We must ask those with whom we work of their ethics policies and disclose our own.

And then we must abide by those policies.

Whether you choose to call out unethical behavior is an individual choice. Consider it.

Issue No. 3: Climate

As young people lead the way on September 20 for a world-wide day of climate strikes, I tweeted and posted elsewhere in social media asking who had organized strikes.

More specifically, I was reaching out to the EIC member organizations and asking: Which hotel owners or brands, which DMOs, which chapters of industry groups, had organized strikes or gave employees time off to join in demonstrating in support of fixing our climate?

Note that if you think this is the effort of children only, and this dissuaded you from joining in, realize that there are plenty of those who are much older that are joining this fight.

I was heartened to learn from 21c Museum Hotels representative Kelsey Whited, Public Relations + Influencer Manager, the following:

“We did not take any actions specific to #ClimateStrike such as allowing time off for employees to participate, but we hosted free and open to the public screenings of Anthropocene: The Human Epoch at four of our locations, scheduled to align with the timing of the Climate Strike, which were well attended. More information here.

Though not currently on view, The SuperNatural is a traveling 21c Museum Hotel exhibition that will open at 21c Museum Hotel Oklahoma City this spring 2020.

(If your hotel or DMO or other hospitality/tourism/meetings company participated as an entity or gave time off for #ClimateStrike actions, please post below and/or write to me via email at FridayWithJoan@aol.com and send me photos if available for possible use).

The reports are frightening.

Even if you prefer to think that this is “just” cyclical and it will correct itself, for those of us booking meetings even a year out, paying attention to the implications right now of drought—which can lead to catastrophic fires, lack of available food or potable water—is important.

Then there’s the cycle of storms and hurricanes and the ensuing devastation they cause on and to places like Puerto Rico, Houston, much of Florida, the Carolinas, and the Bahamas. This has to be considered for the, again, business case for our industry.

In Europe there is #flightshaming—companies are restricting plane travel for many. If meetings can’t be held virtually, then employees are to take buses and trains.

Is there such an effort in the United States? Do we not see the implications on planet and business of these changes?

These businesses closed and participated in the #ClimateStrike.

Patagonia, with a mission that supports the environment, ran a great ad.

Our industry could have planned and done the same.

There’s time for GMID to take action for April with ads or even combining art and creativity for making our voices heard like these murals in San Francisco.

Climate issues are not going away!

Wait, We’re Not Done Yet! More on #ClimateStrike

In an article linking to a blog post explaining the company’s position, Patagonia CEO Rose Marcario wrote, “Our customers are demanding we act—this generation of youth is not backing down and neither should we. Sharing this common challenge gives us hope.

“We need to step up, to move forward with optimism and American innovation and ingenuity to invest in solutions and fight the fight of our lives to save our home planet.”

H&M will help you recycle your clothing. That seems a pretty easy step for a chapter of an industry organization to collect clothing—slightly used or new for those without, used for recycling by taking it to H&M. Make it another CSR project.

Shawna McKinley provided specific information about climate issues that are impacting U.S. meetings destinations like Las Vegas where heat is causing people to not go outside.

Definitely read this article from The Guardian:

From the article: “The coroner’s office in Clark county, which encompasses Las Vegas, often records heat as a contributing factor to accidental deaths.

“There are hikers succumbing to lethal temperatures in the surrounding desert and heat-related deaths in cars and homes when occupants forgo cooling.

“Roberts has seen homeless people with post-mortem burns from collapsing on hot streets.”

It goes on to say: “Las Vegas is the fastest-warming city in the United States, its temperatures having risen 5.76F since 1970. A June study of coroner data by the Las Vegas-based Desert Research Institute found a correlation between heatwaves and heat-related deaths in southern Nevada, both of which, they say, are on the rise.

“And a recent Union of Concerned Scientists (UCS) report warns that without global action to reduce carbon emissions, the city will probably experience 96 days of heat above 100F by the end of the century, including 60 days over 105F, and seven “off the chart” days that would break the current heat index.”

Where were we as an industry with banners and signs to let people know we understand the implications and are willing to act? Or were we still focused on patting ourselves on our collective backs because we’ve eliminated paper handouts and plastic straws at meetings?

And that the hotels we use have implemented “green washing” by asking us not to have our rooms cleaned—which has economic implications for staffing and in fact, does little to be sustainable—or switching from small bottles of amenities in hotel rooms?

Paul Salinger, a corporate marketing colleague, wrote:

Greta Thunberg—We all admire her, I admire her. The big question for all of us is how can we help her and let her go back to school, back to having a childhood.

“What actions are we all taking? Yes, she is addressing political leaders, but she is really addressing us all. Did you walk/bike today over driving?

Did you skip flying just one time this year, even if it meant foregoing another conference or event or speaking engagement or vacation? Are you pushing the company you work for to move away from fossil fuels and to clean energy? Did you donate to an organization that is planting trees on a massive scale to help capture carbon?

“Did you write your legislator at any level demanding action and change? Etc., etc., etc. Less conversation and admiration and more action!

“If you’re not doing something to help, then how dare you just sit back on social media and admire her. Get to work people!”

What Does This All Mean? Why All the Politics?

Maybe this blog is my form of tashlich (alternatively, tashlikh) for our industry—the casting off of sins or transgressions** for the new year.

Maybe by writing this and asking others to comment (although some were unwilling to go on the record—see Susan Sarfati’s comments; she was willing and wonders the same as I) I am hoping to start this new year by prodding our industry to do more and better.

Perhaps Global Meetings Industry Day (GMID), sponsored by Meetings Mean Business, an arm of U.S. Travel Association, will mandate that education and voter registration be part of every single event rather than celebrations.

Perhaps days of action could replace the GMID celebratory parties. We all are grateful to those groups that band together to present education.

In talking with some who have created that education, they concur: more education, less partying, will bring our industry forward on issues.

What I want is for my—our—industry to educate and move people to act in the interest of our industry, our world and our planet and its people. I want to ensure that all of those reading this will think about what we can do, beginning with registering to vote.

Roger Rickard and I concur on this one even though on some issues we disagree, politely!

How will you join me?

*Thanks to Those Who Inspired This Content

I am grateful to, and inspired by, those with whom I communicated as I researched the content for this blog post and the Friday With Joan newsletter content.

I’ve been stewing about issues that impact our world and thus our industry.

My frustration with a lack of attention to, and action, about many issues, some of which I included in this blog post, by our industry associations, companies, and individuals that can influence issues that impact meetings, tourism, and all of hospitality; who could write and speak, and encourage action (registering to vote and voting, for example), is great.

Among those, in no particular order, whose voices and ideas helped me think:

  • Zoe Moore
  • Patti Shock
  • Paul Salinger
  • Nancy Zavada
  • Shawna McKinley
  • Susan Sarfati
  • Paula Stratman Rigling
  • and Roger Rickard.

My invaluable colleagues—who represent different positions and areas of interest in our industry—provided ideas that may lead to suggested actions, some of which are included in the blog post. Others are referenced in the article related to this blog post.

And to Tony Cummins and those in his class at Richland College for their ethics discussion with me the week of September 30, I am especially grateful. Students in hospitality have lots to say and need to be at more tables in discussions.

Just as Greta Thunberg inspired many millions of young (and not-so) people to work to make a better environment, hospitality and meetings students are needed as we talk about the issues. They will carry on this industry’s work.

OK. Ready? Join the discussion here, in agreement or not, and in your workplace, in industry organizations and at the chapter level, in your homes and communities.

**Susan Sarfati suggested a different form of thinking of tashlich—that is an action of doing a responsible action versus casting off of sins. Like doing something for lent versus giving up something, it is a better way of thinking for me.

 

Moving GMID, Meetings and Our Industry Forward

Originally published Meetings Today

Moving GMID, Meetings and Our Industry Forward

May 2018 marks the 50th anniversary of my first vote in a U.S. and local election in my hometown of Dayton, Ohio, to date, the proudest day of my life!

I had gone to the polls with one or both of my parents during many elections, “practiced” voting with my school classes in the old voting booths with curtains, and was fortunate to live in a household that, regardless of how little income there was, ensured we read newspapers and watched the news daily. I was educated and ready to vote!

Since that first vote, I have not missed voting in any election regardless of where I lived. And even now, as a nearly 40-year resident of the District of Columbia (where we have taxation without voting representation), I continue to be informed and involved.

And I always vote.

Helping to educate and engage with others is the main purpose of this blog and my monthly Friday With Joan newsletter that includes additional relevant content.

Thus, I was pleased to recently be invited to participate as a speaker for the Global Meetings Industry Day (GMID) event in Chicago, Industry Exchange or iX.

As I perused other GMID 2018 programs listed on the Meetings Mean Business (MMB) website, I was surprised to see how many were purely celebratory—or as I refer to them “boozing and schmoozing”—exactly the behaviors the U.S. Congress and the media have called out critically and that have caused curtailment of meetings or participation therein.

One event did bill itself as a way to learn advocacy, though when asked, it was … boozing and schmoozing in a great venue, where I was told, the advocacy part would be to meet others in and outside of the meetings industry. Doesn’t sound like advocacy to me.

I’m grateful to report that Chicago’s event, planned by a savvy committee (thank you all!), with advice from John Nawn of The Perfect Meeting, gave me confidence the Industry Exchange would be educational as well as celebratory right from the start.

I was also confident that the topics and other speakers and I would be able to provide substance allowing those in attendance to go forth and advocate.

My topic for discussion at the Industry Exchange was #MeToo in meetings and hospitality.

To prepare, I researched online, read and then talked at length with both the Chicago Clerk’s Office and with UniteHere.

UniteHere was the union representing, in this case, Chicago’s hotel housekeepers. As a result of their advocacy, and unlike in Seattle where the hotel community fought policies and procuring panic buttons for housekeepers, Chicago was in full support.

I am indebted to both the Chicago Clerk’s Office and UniteHere for all they did to make housekeepers safe by passing the “HandsOffPantsOn” ordinance and by celebrating with this cake for “No Harveys in Chicago.”

That’s in addition to the information they shared at length with me.

Look, all who work in hospitality need celebrations! We’re all overworked and many are undercompensated. We hear all the time “anyone can do this—it’s not brain surgery or rocket science,” to which I say (well, it’s a family publication so instead of what the students at March for Our Lives said, I say) “WRONG!”

What we do—what housekeepers do, what restaurant workers do, what sales and convention service people do—is often as complex as brain surgery: we are responsible for the health, safety, education and lives of tens of thousands.

We deserve to participate in celebrations and in education.

We deserve to be informed, to register to vote and to vote.

My improvisation training tells me to say “yes, and” (thanks, Izzy Gesell!) versus “Yes but” so: “Yes, we need to celebrate meetings and what they bring and we need to do more than booze and schmooze. We need to educate others on the issues impacting our world and the impact all of those issues have on meetings, travel and tourism.

We need to help register people to vote, and we need to encourage voting [See my interview with Roger Rickard for more on that].

We also need to find a way to highlight and work to educate, especially on September 25, 2018, National Voter Registration Day.

We are facing huge changes in our world, few if any that do not or will not impact meetings and hospitality. Some of the many changes include:

  • Automation which may eliminate once entry-level jobs (front desk jobs, for example).
  • Declining U.S. and world infrastructure impacting where and how and how safely we conduct meetings.
  • Rising food and beverage prices sometimes attributed to drought or other climate conditions, sometimes to increased labor costs.
  • Increasing hotel and tourism taxes to fund projects in cities in which we meet.
  • Sexual harassment for which panic buttons and other areas of safety for workers will be needed; and far more.

Nancy Zavada and others have done so much to highlight sustainability.

Sandy Biback is working tirelessly on issues of human trafficking.

(Here’s updated information from NBC 4 Washington on a lawsuit aimed at hotels, their owners and shareholders because of trafficking).

Around the world, everyone is waiting to see what the U.S. Supreme Court says about travel bans or restrictions that have impacted meetings, especially for those inbound to the U.S. who have been held up at borders and in airports.

Another state has passed, and more are considering, laws restricting the rights of LGBTQ people, which for some will be a reason to curtail travel there, for others, a reason to flock to that state. Regardless, it has an impact.

Immigration and refugee status around the world will impact the service economy, more about which a future Friday With Joan will explore. And certainly Brexit has been called out for the problems it will cause in Europe for the service economy.

Meetings Mean Business states the following:

“Meetings Mean Business is an industry-wide coalition to showcase the undeniable value that business meetings, trade shows, incentive travel, exhibitions, conferences and conventions bring to people, businesses and communities. By rallying industry advocates, working with stakeholders, conducting original research, engaging with outside voices and more, the coalition brings the industry together to emphasize its importance.

“Comprised of over 60 members, the coalition unites the meetings industry with one strong and powerful voice.”

After rereading this statement, I thought how obvious it was to me that GMID events should showcase the importance of what happens at meetings—the education that leads to better job performance; the tradeshows that result in sales; the research presented that leads to medical and scientific breakthroughs—versus the alcohol and food consumed.

I wonder if GMID 2019 will have a focus on voter registration, education on the issues, and voting. Just as one of the amazing students of Marjory Stoneman Douglas High School said at the Washington, D.C. “March for Our Lives” rally, let’s also make REV (Register, Educate, Vote) part of GMID and our industry.

C’mon MMB and EIC and each member organization and company of those coalitions: every year is an election year so don’t say we’ll consider stressing voter registration more in an election year! Let’s highlight the issues that impact meetings at all the chapter programs of each industry association and let’s do it year-round.

And for all the independent organizations holding events or those with websites or social media pages, highlight registering to vote and voting all the time.

Footnote: In addition to coming from a family of news consumers and voters, the next-next generation is actively promoting voting. I present my cousin Joel Moss Levinson’s efforts in his community of Yellow Springs, Ohio, where he and spouse are raising two children to be active participants in their community by example. See the video below [or on Facebook].