Category Archives: General

Safety and Inclusion Tips for Meetings in Troubling Times

The last few weeks have been especially difficult.

It’s not just client deadlines, illnesses of those I love, and the normal stress of a year coming to an end. It’s the horrific acts of hate in the United States and around the world.

You, before reading on, want to know what this has to do with our industry and your work?

Stay with me, please. I’ll show you.

It’s difficult to know where to begin with what has caused so many of us to grieve and to, as one colleague said, know how to direct sadness and rage.

I am so grateful to so many people who have reached out to me because I am Jewish in the belief that the terrorism at The Tree of Life synagogue in Pittsburgh had caused me the most pain.

It was one of the many “final straws” in the last few weeks. It piled on to the items that follow and the many that preceded that, in my lifetime and long before, known because history taught us.

In these last weeks, we’ve experienced or heard more about:

The starvation in Yemen, reported as potentially the worst incidence of starvation in history.

The death of Jamal Khashoggi and the demand for knowledge of what happened echoed from many corners of the world, its implications weighing greatly on relationships among countries and on the need for a free press.

Pipe bombs targeting people because of their views. Though a suspect was in custody, one more pipe bomb was found. One can hope there are no more from him and that “copycat” acts will not follow. I fear they will.

Murdered—two African American grandparents, out shopping with their grandson in Kentucky because someone who had expressed hate on social media couldn’t get into a church to murder more. It might have been more like the 2015 massacre at Mother Emanuel AME Church in Charleston, S.C., the victims for whom I still mourn.

The caravan of people—a caravan for safety in numbers, reminiscent of the scenes from “Fiddler on the Roof” of those escaping pogroms in Russia, escaping hate and violence in Central America leaving all they know and family and friends continued on to the United States where they hoped we might understand their needs and ours and accept their pleas for asylum.

The U.S. Government spoke of “erasing” people who are transgender, throwing many, including some of our friends and families, into panic and many of us into action because we must support those we love.

Matthew Shepard’s ashes were interred at the National Cathedral in Washington, D.C., a place that is far from his parents’ Wyoming home but safe from haters who, like those who killed him because of his sexual orientation, might cause harm to any memorial there to honor his life.

Then, on Saturday, October 27, 2018, the murders at the Tree of Life Synagogue in Pittsburgh, during Shabbat services, committed in the name of hatred of Jewish people and of HIAS, an organization that, since the 1800s, has helped refugees of all kinds settle in the United States where they hoped to be safe.

Quoted in The New York Times and other news sources, “The suspect in Pittsburgh posted a message on social media about the [Central American] caravan shortly before the massacre, accusing Jews of bringing in ‘invaders’ that were killing his people.”

Interestingly, the congregation at Tree of Life were preparing to read from the Torah that morning how Abraham and Sarah opened their tent and welcomed strangers, just as the Jewish community has done for millennia since and for which George Soros, a target of a pipe bomb, himself a Holocaust Survivor, has been criticized for funding (he hasn’t) the caravan. [Check snopes.com for more].

There’s much more and there is much that isn’t new news—African Americans and Latinos are being targeted for being. Literally. This story from Detroit about a man and his garden is indicative of hate and distrust of others.

Muslims and Sikhs have been targeted for years and ever-more after 9/11 and after the 2016 election when a “Muslim ban” has kept people from traveling to be with their families.

This Guardian article, from 2012, is as true today as it was then.

Maybe among your colleagues, friends and family none of these instances had any impact.

Not so for me or my family and friends. My Facebook pages were filled with memorials, notices of how to sit shiva to mourn and honor the Tree of Life victims.

What does this all have to do with the hospitality industry?

Safety and Inclusion Tips for Meetings and Events

I’ve written and spoken often that as a child I believed that—because my maternal grandfather (z”l), a Russian immigrant, resembled Nikita Khrushchev—I was sure if I, at 12, could only talk with Mr. Khrushchev, we could make world peace.

I was called a “Christ-killer” on the playground of the Ohio public school I attended. In my adult years, I heard “Jew you down,” a bigoted slur as horrific as using the “N” word, in too-many-to-name negotiations with hotel salespeople.

I’ve heard asked by others “why do ‘they’ (African Americans, Latinos, LGBTQ and others) need their own organizations” in our industry with no understanding of what it’s like to not be accepted and included by the majority of the “mainstream” industry organizations.

I’ve repeatedly called out industry organizations and supplier partners who hold events over some of the holiest days in Judaism and other non-Christian religions believing it’s perfectly appropriate though they would never hold events on Easter or Christmas.

In the codes of ethics of many EIC member organizations for those that have them or sometimes in their mission statements if an ethics code does not exist, is language similar to that in MPI’s Principles of Professionalism: “Embrace and foster an inclusive business climate of respect for all peoples regardless of national origin, race, religion, sex, marital status, age, sexual orientation, physical or mental impairment.” [I’d prefer that the word “impairment” be changed; it is inappropriate].

Read more on the use of impairment, disability and handicap here.

Diversity and inclusion are again topics of interest in the hospitality industry and should be in the companies and organizations for whom you work and are your clients.

1. Consider the demographics of those who will participate in or exhibit at your meetings and what days may be important to them and those in their lives, and over what dates having a meeting may pose a religious or other similar conflict. (Read more here in a previous Friday With Joan article).

2. Advise clients, after consulting calendars, of holidays—religious, federal, local—that fall over those great dates with great rates you are offering. Ensure there is knowledge of the times being booked.

3. Be aware of laws that are being considered and the impact they may have on groups considering your destination. We’ve written about that here and here.

4. If you must have meetings over holidays that impact travel, meals, or entertainment, consider the impact on those who will attend and the accommodations you can make.

Or consider how to expose others to the practices of others. In our November 2018 Friday With Joan sidebar, Jordan Rudner provides a great idea for meetings often held in the Spring.

5. Choose images carefully to market meetings. Show the diversity you have and want to attract.

Inclusion Tips When Convening and Educating

I still believe “if we all could just talk or learn about each other—we could perhaps figure this out” is not necessarily realistic. A colleague with a different point of view of a candidate went to a rally to engage with those who didn’t believe as she did. She is not sure anyone’s mind was changed.

She at least attempted to understand the different points of view. I do believe education and exposure to people unlike us can help with well-facilitated conversations.

Here are some questions to consider when planning or hosting your next meeting or event.

  1. In what ways will you build your diverse audiences to ensure appropriate engagement?
  2. In selecting speakers and entertainers, in what ways will you influence a diverse representation of people and ideas to expose those who participate to people who may be unlike them in some ways and have information from which they can learn?
  3. In selecting cities or states for your meetings, how will you try to ensure that those attending your meeting feel and are safe from attacks by authorities?
  4. What are your organization’s values or the values they wish to convey and how are they expressed in what people see?
  5. Will you, when you hear a “joke” or comment made that objectifies women, slurs others, and is harmful or hurtful or hateful, speak up and express that it is inappropriate?

I promised a second part of our discussion on ethics and it will be posted either later this month, or the first of December 2018—the season of giving and receiving gifts—just in time for you to consider what you will give and accept from those with whom you do business.

This blog post you are reading right now does tie into ethics. The quote I use on one of my email signatures is indicative of ethics and inclusion: “The first step in the evolution of ethics is a sense of solidarity with other human beings.” – Albert Schweitzer.

Thus, we’ll call this part 1A of my ongoing ethics posts with part 2 to come. For now, be kind, be safe, VOTE [heeding these words from before the 2016 U.S. election from industry leaders] and pay attention to what you can do to create a more accepting, peaceful world.

I add this NPR article Six Words ‘You’ve Got to Be Taught’ Intolerance about a song from “South Pacific” that expresses what we can do. If you’re not familiar with it, please read the article and then the lyrics.

In the additional article included with the November 2018 Friday With Joan newsletter you will read words from Jordan Rudner who works in Anchorage at Abused Women’s Aid in Crisis, helping victims of domestic violence and abuse, and from Sherrif Karamat, CEO of PCMA. Of the many wonderful posts of hope, these two, because of who wrote them and what they said, made the most impact on me to send.

There are so many more. If you’ve not seen them and want to, ask and I’ll post. If you have seen good words, please post in the comments. And be sure to take the poll and write to me at FridayWithJoan@aol.com with thoughts you might want posted anonymously.

I’m glad to post in the comments for you without your name and to hold your comments in complete confidence.

Editor’s Note: The views expressed by contributing bloggers are their own and do not necessarily reflect the opinions of Meetings Today or its parent company.

Related Reading From the November 2018 Edition of Friday With Joan

Click here to view additional content in the 11.02.18 Friday With Joan newsletter.

Our Industry’s Reputation and Yours Are at Stake: Help Is Needed!

Originally published Meetings Today Blog

Our Industry’s Reputation and Yours Are at Stake: Help Is Needed!

When the meetings industry first introduced the CMP—referred to as “Certified Meeting Planner”—it was to help ensure that those who planned meetings be considered professionals.

As the program evolved, it became possible for suppliers in our industry to be tested and to receive the designation, which as a result was changed to “Certified Meeting Professional.”

For most of the years I’ve been in this industry, I’ve questioned the business practices that are considered “standard” or “normal” and sought evidence of those practices being ethical and professional.

I’ve looked to other professions—accounting, medicine, law, journalism, association management, counseling, among them—and saw that there were standards of conduct that must be adhered to in order to maintain one’s license to practice in that profession.

No such thing exists for planning, sales, or convention services in our industry.

In preparing to write this blog post—one of two (or more) that will look at practices and perceptions of those of us who plan and supply services and venues for meetings—this part of the definition of “professional” struck me:

characterized by or conforming to the technical or ethical standards of a profession.”

In fact, in the 9th Edition of the EIC Manual,  subtitled “A working guide for effective events, meetings and conventions”, there is no separate chapter on “ethics.”

Instead, it is included in “Domain J: Professionalism” where “Sub Skill 30.01” is “Demonstrate Ethical Behaviour.”

Relaxing Standards in the Meetings Industry

APEX, The Accepted Practices Exchange Initiative, and the CMP give us the technical “standards” of the profession. To be a member of the Events Industry Council (EIC)(founded in 1949 as the “Convention Liaison Council,” then renamed “Convention Industry Council”), it was, for years, a requirement to have a code of conduct or ethics.

Now, it is required to submit a code but it is no longer a requirement for membership. No one could tell me when and why the requirements for membership changed.

In talking with staff of a number of EIC member organizations, I learned that some don’t have codes of conduct or codes of ethics at all.

And if they do, many, like that of the American Society of Association Executives (ASAE)are, for all but Certified Association Executives (CAE), aspirational. Only for CAEs is there an enforceable code of conduct referred to as “CAE Standing Rules and Policies.”

If one has attained and maintained the CMP designation, one agrees to abide by the CMP Code of EthicsBut (and I do mean “but” not “and” as improvisation teaches) it is rarely used to strip someone of their CMP for unethical behavior.

I was told by EIC that the ethics complaints are almost always about a person using the designation who has not been attained or maintained and not for behaviors that violate the code as I believe those in the stories below do.

Who’s Enforcing Our Industry’s Ethics Policies?

In e-mail exchanges and voice conversations with staff members of EIC member organizations, there seems to be little done now if there are ethics violations.

MPI, which used to have an enforceable and lengthy code of conduct, changed it years ago to the Principles of Professionalism for which there is no reporting body.

It seems, an already existing program—MPICares—was created to advance service projects and report and examine issues of sexual harassment and ethics violations.

(Interestingly, featured in the news recently and also reported on this week by Meetings Today was the MPI Foundation Executive Director who has been accused of a crime, who has since resigned from her position but claims innocence).

There is a fine ethical/legal line that I am sure will be sorted out as this proceeds.

Why write now—again—about these issues?

Why I Choose to Write About Ethics

There are multiple reasons:

1. I’ve been asked repeatedly what I want my legacy to be. I hope that a) it’s that we learn to create interactive, well-conceived and executed meetings with no more theatre or schoolroom sets, and really, b) we all agree to operate in a manner that reflects well on us individually and on our profession which, I believe, means working ethically.

2. Colleagues and strangers have for years and continue to contact me to sort out ethical issues. Most recently, some have discussed the quid pro quo of booking meetings: suppliers want their numbers to gain their bonuses or keep their jobs. Planners or others who sign meeting contracts are often willing to sign multi-year or exaggerated room-block contracts or make up fake and contract meetings to “help a seller friend” achieve their goals to earn more money or bonuses, knowing full well that what they both are doing is not ethical and may, in fact, be illegal.

Strangely, the example most often cited as unethical behavior in our industry is of sellers who offer and planners who accept familiarization (“fam”) trips (or hosted buyer invitations) for destinations and/or properties the parties know are not in the pipeline for use, justifying that “someday” they may work elsewhere or that “someday” they may convince someone to book the city or site because they were once there.

Forget that the wining and dining and gifts that come with many of these trips may have dollar values above what one’s employer’s code of ethics note is permissible.

Real-Life Examples of Questionable Behavior

Over the many years I’ve worked in the industry, I’ve seen the results of unethical behavior and the cost to organizations as a result.

Here are but a few specific examples, never reported to the CMP Board, in which planners and suppliers who were CMPs (or in one case a CAE) were involved.

Story 1: Full-time planners at an organization created their own side company to receive commission on meetings they booked for their employer. The commission agreements were inserted after the contracts were signed. Adding to the behavior, the planners often used the CEO’s electronic signature to sign these bogus contracts.

The hotels? They got the numbers they wanted as did the sales people who received their bonuses. The planners? Perks for getting the business signed and an expectation of commission.

Though these planners were eventually fired when an audit uncovered the fraudulent meetings, I know the planners were hired by others because, by law, a past employer cannot ask about such behaviors. Because nothing was reported to the CMP Board, even the CMP designation wasn’t stripped.

Story 2: An organization’s CEO, a CAE, and planner, a CMP, booked a future meeting with a vastly inflated room block. The contracted block was not remotely achievable given the group’s pattern and expectations. The hotel salesperson, if history had been submitted by the group or checked by the hotel, would have questioned the numbers.

What did the CEO and planner receive for contracting this meeting? Super Bowl tickets and other perks.* What happened to the organization? They paid more than $100,000 in attrition and almost went bankrupt. The salesperson? Bonus and promotion based on the nights booked even though they were never actualized.

[Yes, this is a discussion for another time—how our industry sets up conditions for incentives for salespeople. It was a conversation, in research for this blog that surfaced with many hotel personnel.]

*Both were eventually fired though no charges were brought. The planner went on to tout expertise in the job and was praised by suppliers for good work.

Story 3: A planner wanted to help a supplier partner who was having trouble booking enough business to meet their year-end goals. The planner made up multiple meetings that were not on anyone else’s radar—basically fake business.

The planner, a CMP, received trips and other perks for themselves and for their family. The supplier? Made their numbers and received a bonus. The organization? Hefty legal fees, some cancellation fees, and a new meeting created to mitigate what would have been additional millions of dollars in cancellation fees.

Uncovered in an audit and review of emails, the planner was fired.

When the action was reported to the hotel company, despite their ethics’ code, the salesperson remained on the job.

Story 4: A planner needed promotional products (aka “tchotchkes”) for a meeting.

When ordering it was not specified that the items could not come from China—just that the price had to be “the lowest.” The lowest priced items were made in China and were ordered by the promotional products company.

When received, the planner told (not asked!) the supplier to remove all labels on boxes and other packaging indicating that the items were from China. It was the supplier who came to me with the story of the issue and the dilemma: does one report this action to an employer or to the CMP ethics review board and risk losing a good client or comply?

[I know the outcome—I’ll let you suss this one out and consider what you’d do].

There are many more situations I’ve seen and about which others have told me. Included in the current issues are those about third parties who receive commissions and about which I wrote previously for a Friday With Joan newsletter and blog post.

I was told directly by someone doing this that they and others are going to the franchise properties’ owners and demanding the higher commission and in some cases getting it.

In talking with an industry attorney, I was told that in an audit, when discovered, the franchisee could be in jeopardy.

Among stories known to many are those surrounding what U.S. government planners faced over one particular Las Vegas meeting that was reported in national news and by our industry’s press. As a result, all of our industry and all meetings were made to look like boondoggles.

Advancing Integrity in Our Industry

Where do we go from here?

If we are to be thought of as professionals, regardless of our job titles or in which industry segment we work, is it appropriate to look more closely at behaviors?

Consider, as you chew on the stories noted above and your own experiences, these questions:

  • What do you do when a client or employer asks you to do something that violates a specific written code or your own moral compass?
  • What guides you ethically in life and in business?
  • When you heard Jiminy Cricket say “Let your conscience be your guide,” did you consider what that meant and what to do if your conscience and “standard practice” were in conflict?

Will you help me and help our profession? Either in the comments section below or in the comments area in the sidebar interview with Paul A. Greenberg who is a professor of journalism and was in our industry, or to me personally at FridayWithJoan@aol.com, write and tell me what guides you ethically. Answer the poll questions.

Read the codes of ethics for the industry segment to which you belong. And watch for the continuing discussion based on input from a variety of industry professionals in the next weeks about hiring and interviewing with ethics in mind, specific language and reaction to that in the CMP Code, and more.

If we can’t get this right, what then is the point of pretending to be professionals?

And Just One More Very Important Thing!

November 6, 2018, is the U.S. midterm election.

I, and those affiliated with Meetings Today, encourage you to vote. There are issues on ballots throughout the U.S. that will impact meetings including taxes and initiatives important to how and where we do business.

There are elections of individuals who you may want to question at town hall meetings about their stands that impact your particular employer or clients and their meetings.

Having written about what happens when laws are passed that cause groups to reconsider where their meetings are held, it’s a time to be more informed. For those who are not U.S. citizens, we encourage you to vote in elections of your own countries.

Editor’s Note: The views expressed by contributing bloggers are their own and do not necessarily reflect the opinions of Meetings Today or its parent company.

Related Reading From the October 2018 Edition of Friday With Joan

Click here to view additional content in the 10.05.18 Friday With Joan newsletter.

Participant Safety Above All Else: On Water, Land or in the Air

Originally published Meetings Today blog

Participant Safety Above All Else: On Water, Land or in the Air

Immediately upon hearing about the Branson, Missouri, duck boat catastrophe, in addition to feeling a profound sadness for the families, my risk management thinking went into high gear.

Tyler Davidson, content director with Meetings Today, and I agreed that something must be written to help us all grasp the responsibilities in what we review—for our individual leisure plans, and for the activities often enthusiastically suggested to us by a hotel concierge or convention services staff.

Not to mention additional recommendations from DMOs, DMCs, colleagues or salespeople.

An additional note: if any of the quotes transcribed within this blog post are in fact or concept incorrect, I take responsibility.

Mr. Loebl also suggested the following:

“The most useful resource I’ve found to determine a specific state’s boating requirements is the U.S. Coast Guard Mobile App. [See the website for a] description and links to download to your phone.”

Although mainly geared to recreational boating, the information is still useful.

“The website that belongs to the National Association of State Boating Law Administrators (NASBLA) has a page with links to a [boating laws] reference guide for each state with a number of questions related to boating safety public laws,” Loebl continued. “There is also a breakdown by topic area.”

“Not every [boating law administrator] regulates commercial vessels on its state waters, so it is a mixed bag,” he added. “If more specific info is needed about a particular state, [it’s] probably best to go directly to that state [boating law administrator], which is easily done using the USCG mobile app.”

An additional note: if any of the quotes transcribed within this blog post are in fact or concept incorrect, I take responsibility.

Mr. Loebl also suggested the following:

“The most useful resource I’ve found to determine a specific state’s boating requirements is the U.S. Coast Guard Mobile App. [See the website for a] description and links to download to your phone.”

Although mainly geared to recreational boating, the information is still useful.

“The website that belongs to the National Association of State Boating Law Administrators (NASBLA) has a page with links to a [boating laws] reference guide for each state with a number of questions related to boating safety public laws,” Loebl continued. “There is also a breakdown by topic area.”

“Not every [boating law administrator] regulates commercial vessels on its state waters, so it is a mixed bag,” he added. “If more specific info is needed about a particular state, [it’s] probably best to go directly to that state [boating law administrator], which is easily done using the USCG mobile app.”

I’m also grateful to a duck boat franchise that provided answers to questions I had about safety and operations. Respecting its privacy, I am not including the contact’s name or the location of operations.

“I certainly understand the hesitation [about riding duck boats after the accident]. What happened in Branson was so unfortunate and has sent shockwaves throughout all of the duck companies nationwide.

“[In response to your query about the photos on the website] the reason you don’t see anyone wearing life jackets … is not because we don’t have them. At any time during the tour you are welcome to put one on. If you want to put one on, you can. The pictures on the website are from a photo shoot last year. And no one [among the passengers at that time] wanted to put their [life jacket] on.

“I cannot speak for what the Branson ducks did, but here’s what we do and what we have done for the past 15+ plus years [that I’ve been associated with this company, although it has been in business longer].

“Every morning, the captains come in at 7:00 a.m. The first thing they do is pull up the weather.

“In my opinion before Branson and after Branson, our master captains (all of them have a masters’ captain license) are better meteorologists than those you see on TV.

“Weather is what our captains deal with every day. There is ALWAYS a captain set aside to watch the weather. That’s all they do that day. No tours, just weather watching.

“They have two computers, one TV and four phones. They are obsessed with the weather.

“The other captains scheduled on that day then do two pre-trip inspections. One that is DOT required and one that is Coast Guard required. Any discrepancy, the duck doesn’t go out. Any issue, the duck doesn’t go out.

“We don’t go out when the wind is high. We don’t go out when the tide is high. We don’t go out when the tide is low. We don’t go out when there is lightning and thunder.

“And no captain works for more than 12 hours per DOT rules.”

Use the above responses, in addition to the checklist questions that accompany this blog post as a separate article, to ask about the duck boat or other like operations for a personal or group activity.

Given this information and what was said in interviews with the survivor, Tia Coleman (that the passengers didn’t have to wear life jackets), and from emails and posts on social media from friends and colleagues who have been on duck boats, and in looking at photos on websites of different cities’ duck boat operations … I am not confident that it is suggested that one wear life vests aboard all duck boats.

Pay attention to the follow-up articles and read what the investigator from the NTSB said about the storm that was predicted. Note the mention of another duck boat that went out about the same time and returned before the storm worsened.

And here’s a former NTSB Chair calling for a duck boat ban.

Read the list that Tyra Hilliard, who shares my passion about risk and contingency planning, and I compiled of questions to ask before taking part in any sort of boating or other water-based transportation activity. Think how these or like questions apply to any form of transportation or venues you book.

Consider that what happened in Branson could have happened to you or your family while on vacation or to those attending your meetings whether as a sponsored activity or as one recommended by you. If not recommended by you, maybe by your supplier partners with DMOs or hotels or DMCs.

In the initial Meetings Today article, we shared five key areas to consider when assessing transportation risk (with questions). Those are now expanded in the accompanying checklist presented in the Friday With Joan newsletter. Please add your safety precautions for any of these areas in the comments. We all are safer because of the experiences of others and by sharing information.

Be safe. If you are out on the water, wear a life vest or jacket. If you are on land and riding a bicycle or motorcycle, wear a helmet. If you are planning to be in or hire land vehicles—car (private or contracted) or bus—ask if they have a seat belt, then tell your participants to do what you do: wear seatbelts. When you are on a plane or a train, no matter how many trips you’ve taken, put down your reading materials and listen to the information about safety. In a hotel or other meeting facility? Count the steps from your guest room to the nearest evacuation area; look for evacuation and shelter-in-place areas.

Pay attention to all that will keep you and your participants safe.

As you inspect the car services and other companies with whom you contract, channel me! Each time I ask and want to contract safety issues, I’m told “no one has ever asked that before.” It is high time others did ask! In talking with industry attorneys, it was said that yes, those who hold designations such as CMP are likely to be held to a higher standard in the due diligence they perform in their recommendations.

CMP or not, make it safe for everyone.

I offer my continued condolences to those so horribly impacted by this tragedy—the families, their friends, the employees of the franchise and all others. How can we help but feel for them?

As I reflect on all the life-ending events suffered in our world and in our industry in particular, I ask as I have for years: How can we not put safety first in all we do as professionals on any side of this industry?

Editor’s Note: The views expressed by contributing bloggers are their own and do not necessarily reflect the opinions of Meetings Today or its parent company.

Related Reading From the August 2018 Edition of Friday With Joan

Click here to view additional content in the 08.03.18 Friday With Joan newsletter.

4 Ways to Strengthen Your Negotiating Skills

Originally posted Meetings Today

“Unless you wake up in the morning with a script next to your bed and on that script is everything you’ll say and do and everything those with whom you will interact will say and do, you’re doing improv(isation).” – Izzy Gesell*

Hold that thought.

Because right now, December, it’s that most awful time of the year (sorry Mr. Pola and Mr. Wyle—you did it better), when groups and hotels, in particular, are champing at the bit to get year-end contracts signed.

Sadly, when negotiations are rushed—whether month or quarter-end or in particular, year-end—they are negatively impacted and we end up with a product (contract) that may or may not reflect the intentions and understanding of the parties to the contract(s). Ideal negotiations involve patient listening and responding that moves the discussion forward in a productive fashion.

Added to the complications of rushed negotiations are the phrases “It’s our policy” (or “It’s not our policy”), “No one’s ever asked us/wanted that,” “I have to have that or we can’t sign,” “You’ll have to talk with legal or procurement or revenue management [you know, the Great and Powerful Oz!] and we don’t have time” and “If you don’t sign by (date), you’ll lose the whole deal.”

It’s as if everyone is scripted to say what they are told to say—the “Stepford Negotiations” perhaps we can call them!—and we do in fact revert to script versus listening and responding to what is being said. And as I learned from Izzy Gesell, none of us wake up with a script for who will say what and when.

*Gesell’s quote is paraphrased at the start of this blog.

I had one of those awful negotiations this past spring—one of the most miserable experiences ever … and in a 40+ year career, that’s saying something!

Sadly, because of the antagonistic attitude of the vendor parties (not my client but those with whom I was negotiating on their behalf), all my improvisation training and knowledge went out the door! Stress, because of critical issues and deadlines, can get the better of even the most experienced of planners.

This is the first December in years, kinehora, when I’m not faced with contract deadlines (Thank you, dear clients!). There are of course, other deadlines and the usual year-end workload when everyone else seems to be mentally or physically away (out of the office messages abound!), but no contracts … so far!

For many of you, the deadlines loom and it’s not really Dec. 31, is it? It’s more likely Dec. 20 before everyone leaves on vacation. Take a deep breath and read on. This blog can help you now and for future negotiations.

In numerous discussions on social media and elsewhere with colleagues, and in training I’ve conducted for classes in the industry and for a risk and contracts class for the University of North Carolina-Charlotte, the issues of how best and what to negotiate are always part of the conversation. How much can we get? What do we ask for? What are the hidden charges? (For this one, if you haven’t, tune in to the free webinar that Kelly Franklin Bagnall, Esq., and I presented for Meetings Today in October 2017).

What’s covered in force majeure protection? If concessions are first on our list of needs, are we getting enough? And on and on.

[If you are interested in receiving a checklist of items I think are critical to consider during negotiations or to include in a contract, email me at FridayWithJoan@aol.com and put “Negotiations and Contract Checklist” in the subject line. I’ll send you the checklist I use to develop contracts and for teaching others.]

What is usually taught in our industry about negotiations is to prioritize what is needed including the meeting content and delivery needs for the group and to present the group’s needs in an RFP, and for the vendor or facility to provide a proposal (often called a contract and, in my opinion, too often signed as is with no negotiation or counter-offer).

The how of doing so—negotiating—is written about in many books and online articles. For me, the best training I ever received was when I took my first improvisation class after, a few years prior, a dear friend (Librettist James Racheff) tried to teach me improv saying it was a tool that the business world needed. I confess to being too self-conscious to let go and really learn. But the improv bug had bitten. When another opportunity arose, I grabbed it and signed up for two improv classes at the International Association of Facilitators conference. I told everyone I’d signed up so that I wouldn’t back out!

I was still convinced that improvisation was “Whose Line Is It Anyway?” or Second City—as many still do—and I sure didn’t want to be on a stage no matter what my great high school speech teacher, Jim Payne, thought!

Facilitation and improv classes have taught me numerous lessons.

The two most important are to say:

  • “Tell me more,” a classic facilitation phrase that moves a conversation forward while getting the information needed.
  • “Yes, and…” versus “Yes, but…” Izzy Gesell and Bob Korin detail more about these in the Friday With Joan sidebar. “Yes, and…” carries the conversation forward and, in negotiations, acknowledges one’s own needs and wants while learning of and acknowledging the needs and wants of the person with whom you are negotiating.

When I think about successful negotiations, I realize how much the parties to the negotiations use improv to make them successful. And I know that the least successful of negotiations are the foot-stomping, my-way-or-the-highway ones where there is no give and take, all “Yes, but…” versus “Yes, and…”

Here then are four specific ways—and a bonus precursor—to better, more successful quality negotiations and ultimately, contracts:

  1. Determine what you need, want and must have and detail those in writing in an RFP.
  2. Ask those with whom you are negotiating for their needs, wants and must-haves.
  3. Acknowledge each other’s needs, wants and must-haves, whether it’s wording (not just because “legal said so” or “we’ve always done it that way”; more because it makes sense in the context of the business), terms and conditions (specific numbers and dates versus percentages and days out), and all the other specifics that the parties discuss and agree to.
  4. Move it all forward with “Yes, and…” and acknowledge at the start of the negotiations that those with whom you are working will help to keep the language in use.

Bonus Advice: take improvisation classes and practice the tools you learn. They work in all relationships and business dealings. And they allow you to laugh at yourself when you say something unintended so perhaps that’s a double bonus.

Can Meetings Help Alleviate a Major Healthcare Epidemic?

Originally posted Meetings Today Blog

Can Meetings Help Alleviate a Major Healthcare Epidemic?

Vivek Murthy, MD, who served as the 19th U.S. Surgeon General, and someone whose life and work have made a great impression on me, wrote, in this Harvard Business Review article, about his family’s experience after Hurricane Andrew: “Looking today at so many other places around the world ravaged by disasters of all kinds, I think about how often tragedy brings us together—and how fleeting that connection often is. …

“There is good reason to be concerned about social connection in our current world. Loneliness is a growing health epidemic. We live in the most technologically connected age in the history of civilization, yet rates of loneliness have doubled since the 1980s. Today, over 40% of adults in America report feeling lonely, and research suggests that the real number may well be higher. Additionally, the number of people who report having a close confidante in their lives has been declining over the past few decades. In the workplace, many employees—and half of CEOs—report feeling lonely in their roles.

“During my years caring for patients, the most common pathology I saw was not heart disease or diabetes; it was loneliness. The elderly man who came to our hospital every few weeks seeking relief from chronic pain was also looking for human connection: He was lonely. The middle-aged woman battling advanced HIV who had no one to call to inform that she was sick: She was lonely too. I found that loneliness was often in the background of clinical illness, contributing to disease and making it harder for patients to cope and heal.”

As I read Murthy’s article on “the loneliness epidemic,” my thoughts turned to meetings—conferences, seminars, conventions—some with a few people where it’s easier to feel lonely if one is new or has less in common with others, or is an “other” than the majority attending—an “outsider.” And then there are those large-scale meetings of hundreds or thousands or tens of thousands where you’ve come with colleagues you may or may not know well or with whom you may not feel comfortable around in a different setting. Or you may have only had a virtual connection to them—as many of us in the hospitality and meetings industry do when we attend a meeting—and you may still feel lonely.

I thought about the desire for connection during the first months of the MIMList (the first meetings industry virtual discussion group founded by Rod Marymor as part of the MIM – Meetings Industry Mall) that I moderated and how many wrote asking “Is anyone attending [fill in the blank name of an industry meeting] so we can all meet face to face?” All because no one likes being alone or lonely at a meeting or event.

Yes, there are many of us Introverts who “want to be alone” because that’s how we recharge, but we don’t want to feel lonely. Meetings are designed specifically for connections: years ago, MPI’s Foundation conducted ground-breaking studies about why people attend corporate and association meetings. The studies indicated that one of the main reasons people attended meetings was “networking” or as I came to call it, “peer to peer interaction and learning” (Sadly, the studies are out of print; I do have PDFs that we will get to you if requested—email me at FridayWithJoan@aol.com).

As I read Dr. Murthy’s comments and as I thought about my own experiences with organizations and at meetings, as a first-timer and as a “veteran,” I remembered:

  • My first MPI Chapter (PMPI) meeting in D.C. when Bill Myles (now of blessed memory) came up to me as I hugged a wall, introduced himself, and invited me to serve on the Membership Committee!
  • Then my first national MPI meeting in 1984 when, though I was president of PMPI, I didn’t know others. Weldon Webb and Beverly Kinkade, both from the St. Louis Chapter (SLAMPI), took me under their wings. Oh how much easier it was to participate and meet others and to commit to greater involvement!
  • At my first International Association of Facilitators (IAF) when I walked into breakfast of 1,200 and thought I’d find a table in a corner until, when walking by three people deep in conversation, they invited me into their conversation and to a seat at their table. Included, I felt less lonely and became involved.
  • Patti Shock and Ed Polivka (he now too of blessed memory) who, at my first PCMAmeeting, welcomed me with smiles and conversation ensuring I was included.
  • And at my first meeting as an MPI delegate (thank you Doug Heath for appointment me) to the (then) Convention Liaison Council (now the EIC) Board meeting when Bill Gehron representing HSMAI, Keith Sexton-Patrick representing ACOM (now ESPA), and Sandi Lynn representing SGMP, all included me in conversations and my loneliness disappeared and my involvement grew. The two often seem to be related!

What is the obligation for those in the hospitality industry (see definition adefinition b) to help people feel less lonely? How can meetings help alleviate the loneliness epidemic and contribute to better health, just as we’ve added healthier foods, yoga, fun runs, policies to combat sexual harassment and to ensure diversity and inclusion?

How do we do it? Here are some ideas.

1. Understand the roots of loneliness. Dr. Murthy in Harvard Business Review (HBR)wrote: “Loneliness is the subjective feeling of having inadequate social connections.”

He went on to say “Happy hours, coffee breaks, and team-building exercises are designed to build connections between colleagues, but do they really help people develop deep relationships? On average, we spend more waking hours with our coworkers than we do with our families. But do they know what we really care about? Do they understand our values? Do they share in our triumphs and pains? This isn’t just bad for our health; it’s also bad for business. Researchers for Gallup found that having strong social connections at work makes employees more likely to be engaged with their jobs and produce higher-quality work…”

“Connection can also help indirectly by enhancing self-esteem and self-efficacy while also shifting our experience toward positive emotions—all of which can buffer an individual during stressful situations and have positive effects on health. Indeed, studies have found that companies whose workers feel they have high-stress jobs have markedly higher health care expenditures than their counterparts with low-stress employees. … My experience has been that people bring the most to their work when they feel connected to the mission and the people around them.”

No kidding! Because of all those who invited me into conversation and allowed us to get to know each other as individuals as well as colleagues, I immersed myself in our hospitality industry. Where would I (or you) be today if someone hadn’t taken time to include you? And I’m sure we can all think of times where we weren’t included.

2. Create opportunities for deeper connections.

Dr. Murthy, as Surgeon General wrote about his work with staff, new to him and he to them: “To bring us closer, we developed “Inside Scoop,” an exercise in which team members were asked to share something about themselves through pictures for five minutes during weekly staff meetings. Presenting was an opportunity for each of us to share more of who we were; listening was an opportunity to recognize our colleagues in the way they wished to be seen. I share what my office did not as the antidote to loneliness but as proof that small steps can make a difference [emphasis by Joan]. And because small actions like this one are vital to improving our health and the health of our economy.”

I asked in a number of social media groups about how people felt as first-timers or if they felt lonely at meetings, especially if they were at a meeting at which they knew few, if any, others. The responses reflected the sense of isolation many felt, some believing that “first-timer” designations made them stand out and they were only approached by those who were told (often board members or executive staff) to do so.

This response, slightly edited, is from colleague and friend, Elizabeth Engel. In this narrative, she is describing who makes what efforts at meetings and events:

“My first time at a [association related to hospitality and meetings] event in 2000. I’d only been in the profession for a few years, and I didn’t know anyone outside the confines of my own association employer and the staff members of our three ‘sister’ associations.

“The conference was in the city in which I live and work, and being my first conference with this organization, I didn’t realize that I should clear my evening schedule for the receptions and parties that would take place in conjunction with the event.

“So I went to sessions, sat in the back of the room all by myself, didn’t really talk to anyone, and scurried off at the end of the educational program each day to keep my evening commitments. In short, I was the attendee with no friends.

“I did learn a lot, but I kind of missed the point of an in-person event: I didn’t expand my network at all.

“I didn’t attend another large association conference for another two years. [When I did return to this conference] I still didn’t really know anyone outside my (still the same) employer and (still the same) ‘sister’ associations.

“But in the interim, I’d learned two key things: keep my evenings free, and make the first move. I knew it was on me to create a better outcome, and I did. This time, I pushed myself outside my comfort zone to look for the other person in each room who didn’t seem to have any friends, go over to her, and ask her a question about herself, which is the easiest way for introverts [and others!] to get conversations with strangers going.

“That was the start of building the professional network that has sustained me for the past twenty years, through multiple job changes and launching my own business five years ago.”

3. “Make strengthening social connections a strategic priority in your organization” said Dr. Murthy, and to which I add, and in and at your meetings.

To what Elizabeth learned and did and what Dr. Murthy suggests and the MPI Foundation studies indicate, and what we know from our own experiences and observations, when our noses are in our electronic devices at meetings, peer to peer interaction and learning can’t easily happen. If we set participation examples and explain why we are doing so, we may be able to turn around the current usual behavior and help people create better connections that can lead to more involved members.

More involved members become informed and active participants in our professions, which leads to more commitment to buying and selling from those we know.

4. Change tradeshow interactions.

It’s not just the brief hello on the tradeshow floor for buyers to obtain tchotchkes or a chance to be entered into a drawing [oh … ethics, a discussion for yet another time!] or for sales and marketing professionals to get a name to add to the database. Deeper connections can be made with real conversations like one I had with colleague Marlys Arnold at ExhibitorLive with an exhibitor in a wheelchair about shows and the ADA.

As Dr. Murthy wrote we need to “Encourage coworkers [and in our world, meeting participants and tradeshow exhibitors] to reach out and help others—and accept help when it is offered.” Read on to the sidebar to the interview with Dr. Vivek Murthy to see more of what he has to say about how meetings can help people feel less lonely.

5. Encourage interactive education.

Many of us connect best when we are talking about meaningful ways to solve problems or sharing anecdotes about our latest success or problem.

We need to help “speakers” become, and treat them more like, trainers or facilitators to encourage interaction in sessions. We also need to encourage the use of appropriate seating outside session rooms where, during breaks or at times desired, people can share what they learned and make different connections over a shared raised eyebrow in a session. In both instances we have enabled learning and encouraged less loneliness.

What are your experiences and what have you observed at your meetings—or in your hotels and convention or conference centers—that have encouraged connections and less loneliness for travelers and meeting participants?

  • When you were a first-timer at a meeting especially when you knew no one or few people, what made you feel welcome?
  • What’s your reaction—or that of those who attend your meetings—to “first-timer” designations—stickers or ribbons on badges?
  • In what ways do you encourage interaction in sessions and at social events? In what ways does it succeed and how is it measured?
  • If you’ve measured the return to future meetings (or joining or renewing membership) of first-timers or their buying habits based on meaningful versus brief interactions at tradeshows, what did you learn?
  • And what makes you feel “lonely” at a meeting and in what ways could our industry and especially our industry associations help alleviate what could lead to a greater health epidemic?

Our industry has an opportunity to help people feel less lonely and isolated. Maybe it was “bold” to suggest we can “cure” a health crisis but I think we can go a long way to alleviating it in one of aspect of society that touches many.

And so … On October 29, many of us observed the yahrzeit—anniversary death—of Rosie Ledesma-Bernaducci, a colleague and friend. Those of you who knew her and the circumstances of her death may believe as I do that loneliness contributed to her suicide. It’s that deep loneliness that though one has a smile on their face, and is well-connected and respected, masks a deeper sense of not being connected, truly connected, to others. To her, I dedicate this blog and newsletter in hopes that we can create better connections to solve the issue of loneliness in some way through meetings.

For those who would like to respond privately with a comment to be posted anonymously, please email me at FridayWithJoan@aol.com and I’ll post it for you.

Click here to view additional content in the 11.03.17 Friday With Joan newsletter.​

Why Can’t We All Just Meet AND Get Along?

Originally published Meetings Today

Why Can't We All Just Meet AND Get Along?

***“The first step in the evolution of ethics is a sense of solidarity with other human beings.”
– Albert Schweitzer
, theologian, organist, writer, humanitarian, philosopher and physician.

Before we get to the subject of this blog and the Sept. 2017 edition of Friday With Joan, there are some pressing issues to address: Hurricane Harvey and the flooding and other damage to Houston and the Texas Gulf Coast, and now Louisiana.

Articles like this one from The Atlantic explain what many of us intuited: that often those most impacted by disaster are those who were already in need.

Many organizations and individuals are helping. I was particularly interested in who among the hospitality industry was helping those who work in restaurants, hotels and other venues, especially the help for hourly workers who depend on tips and who may have lost everything—home, clothing, documents, transportation—and need help.

Thanks to friend and colleague, Paul Arrigo, CDME, President & CEO of Visit Baton Rouge, for the information that the Louisiana Restaurant Association (2700 N. Arnoult Road, Metairie, LA 70802) is coordinating with the Texas Restaurant Association to collect cash/checks, generic gift cards—for places like Home Depot, Lowes, Wal-Mart, etc.—for those in the restaurant industry that were impacted by Hurricane Harvey.

I also appreciated this information from Destinations International (formerly DMAI and, before that, IACVB). I hope you will consider making a donation via one of the links.

Many thanks to FEMA for this guide on how to volunteer and donate responsibly.

Meetings Today also put together this article with a list of charitable links.

And please, email me at FridayWithJoan@aol.com or message in the comments of others who are specifically helping our industry’s colleagues.***

Now on to the Friday With Joan topic for September!

Generations at Work: Managing the Clash of Veterans, Boomers, Xers and Nexters in Your Workplace, co-authored by Ron Zemke, was first published in 1999. I must have read about it and more from Ron (who, sadly, died in 2004) in one of many publications. I had the privilege of co-presenting with Ron at the meeting formerly known as “Springtime in the Park” in a session entitled “It’s Not Your Grandfather’s Meeting”*!

It was after that, at a Nevada Governor’s Conference on Tourism, where we both presented on different topics, that I first met Ann Fishman and heard her talk about generational issues.

As a boomer—the “why can’t we all just get along” generation, part of the center of the universe for so long—learning about the issues that impact us from the generations into which we are born fascinated me. In Friday With Joan, I’ve written previously about generations and about meeting design. The number of articles and blogs about learning, generations and the focus just in our industry about millennials and hotels’ focus on them as customers could consume our reading for months on end.

In recent years, I’ve facilitated sessions at ExhibitorLive entitled “Why Can’t We All Just Get Along” about generational issues. I chose that topic because I was so tired of what I believe are the mistaken beliefs about other generations and, in particular, about millennials (“they don’t have a work ethic,” “they’re job switchers”—as if that’s a bad thing!—“they’re self-centered” which is what we boomers heard about us, and more). I wanted to facilitate conversations among generations since we’re in this together.

Here we are, as many as five or six generations in the workplace (according to Bruce Tulgan of Rainmaker Thinking) and as guests at hotels, and participants in meetings. Here we are with the many influencers (watch live or later on-demand the Meetings Today Webinar “Why Can’t We All Just Get Along? Working and Meeting Multigenerationally” on Sept. 20 to see more of those influencers) and opinions and beliefs and needs on how we work, who we are, and how we meet and what we expect out of meetings. And our role is to create experiences for everyone that satisfies their expectations and needs.

“Impossible?” Maybe. Challenging in designing meetings? Certainly!

The factors we need to consider are great and greater than just generational issues: learning styles and preferences, applying what we’ve learned from research about brains and how people learn and behave, professional rank (senior managers, CEOs, administrative assistants, etc.), abilities, and the desire to cram into a few days far too much information to process while allowing time for people to experience what we hope will help them learn and interact.

There’s no denying that for each meeting on which I’ve been involved in the design, content, delivery and logistics, and for those I’ve attended and will attend in the future, change is needed—it’s about more than one’s generational cohort.

I don’t have simple answers for how to make meetings work for all generations. I am informed by what I read, observe and watch. Recently, two particular segments on PBS NewsHour were indications of what we need now and will need for future events. Both were indicative of experiential learning that many first learned about from The Experience Economy, by B. Joseph Pine II and James Gilmore, first out in 1998, and since updated.

The earlier story was about preschool children and their outdoor learning and then there was this one about the billion oyster project in New York City.

Of course I thought about how so much meeting space and so many meetings are indoors, underground and in rooms without windows. Will that do for a future generation? If this is how students are learning today, will meetings and facilities designed and used now be useful for the future?

Then there was this, also from PBS NewsHour, about making “brick-and-mortar” shopping relevant, which hit me as just what meetings need right now! (Because some of you won’t watch or read, I’ve captured a few of the comments from the segment that struck me as relevant to meetings for multi-generations as they are to shopping). When I saw what the Hudson’s Bay Company was doing; what STORY—Rachel Shechtman I thought you were brilliant in describing merchandising as content and community—did, and the idea of “experience per square foot” I wondered why, on our tradeshow floors, isn’t there more of an experience versus just people handing out brochures?

RACHEL SHECHTMAN, Founder, STORY: If a magazine tells stories by writing articles, and taking pictures, we tell stories through merchandise and events**. And then, magazines have advertisers, and we have sponsors.

[In the broadcast, Amazon founder, Jeff Bezos, said, 20 years ago, that the strip mall was most endangered “because that’s no fun.” Sound like meetings you attend? And “fun” is of course a matter of degree and can be simply experiential learning].

GERALD STORCH, CEO, Hudson’s Bay Company [Lord & Taylor, Saks Fifth Avenue]: How do we give the customer that extra reason, beyond simply consummating a transaction to buy some merchandise to come to a store. … Think of [it] as an amusement park for an adult, a reason to come to experience something new and different.**

PAUL SOLMAN, PBS reporter: Hudson’s Bay CEO Storch met us at The Wellery. You can buy stuff here, or get a manicure, practice your golf swing, work out, sample dry salt therapy to improve lung function.

As I listened, I envisioned a tradeshow and a meeting with a multitude of different experiences and creative designs. For a tradeshow, fewer row after row of the same kinds of booth, or of meeting rooms all set the same and delivery the same way it’s always been. As I looked at the customers in the PBS story about reinvigorating retail shopping, I observed: different generations experiencing what they want in new ways, creating a desire to return!

To see what others thought, I asked five industry colleagues to respond to questionsbased on their generation, the meetings or teaching they do, and their personal preferences for meetings. What patterns in what they’ve said and in the stories from PBS NewsHour do you see on which you can build a meeting? In the similarities and differences that are generation-specific, what strikes you? Of those you serve—as customers in your hotels or conference center or city, at your meetings, in your membership or who buy products from your company—what can you apply?

Please add your thoughts in the comments section. I’ve asked those who responded to the sidebar questions to also, when they can, respond to what the others said since this is the first time they’ll have read all the responses.
—–
And this: it is impossible not to acknowledge Charlottesville, the death of Heather Heyer, and the aftermath. If those at your meetings are not having these conversations, perhaps we should ensure they do, facilitated, so that instead of rancor we find common ground.

There’s been much written about the millennial generation as “the one” that will help the world get along because it was thought that they, more than other generations in the U.S. especially, lived in a multicultural, multi-racial, ethnic, gender- and gender identity diverse world. It was thought that they were the key to our future.

It appears not to be so from what we’ve read and seen.

But just as I, at 12, believed that if I could only sit down with Nikita Khrushchev (who so looked like my dear Russian maternal grandfather, now of blessed memory), in a meeting, that we could make peace, that I believe that meetings, well-facilitated, welcoming, designed for inclusion, can be a conduit to more cohesive communities.

When I saw what my niece, a teacher in North Charleston, S.C., wrote about these two men and later heard them, side by side, talk about coming together, I thought perhaps there was hope and that the meetings industry will help facilitate it all—generational and other conversations to create better communities.

Idealistic? You betcha.

*That’s if memory serves me … it may have had a slightly different title but was close to this. The presentation was on a floppy disc, long gone. **Emphasis is the blog author’s.

Click here to view additional content in the 09.01.17 Friday With Joan newsletter.

5 Ways to Improve Intergenerational Interaction

5 Ways to Improve Intergenerational Interaction

“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.”

~~ George Orwell, in a review for Poetry Quarterly, Winter 1945

It wasn’t until much later in life that I learned my generation (baby boomer) was the “center of the universe”! I’m sure in my formative years it was said how much influence we had and yet the research was far less sophisticated than it has become.

The first workshop on generations I attended was at the Nevada Governor’s Conference on Tourism in the mid-’90s where, after I’d presented a session, I sat in on one given by Ann Fishman on generational targeted marketing. I was smitten by what I learned, seeing applications for meetings in every way, and by Ann’s research and ability to present it in a way that made it relevant to us all.

It is said that a generation is a hybrid of both the birth dates identified by demographers and the major socio-historical events that occurred during that time period. This article from The Atlantic looks a bit differently at it; you will see that “Generation Z” is, as of 2014, still not defined!

Before you read further on here or on the interview with Jüv Consulting and in 140 or fewer characters (because Generation Z looks to social media for solutions and answers) write or think about what your greatest intergenerational frustration is.

Done? Please share in the comments section of this Friday With Joan blog post you’re reading now and respond to the poll question here. Now read on please.

Each time I’ve presented or attended a workshop incorporating intergenerational issues, there are always those, in which I include myself, who say, “But I have lots of the qualities of other generations.” How could we not? We adapt out of necessity, curiosity or expedience (I was an early-for-boomers adapter to social media joining “chat rooms” on AOL in the early ’90s).

What is also said in conversations and in sessions—join me at ExhibitorLive on Wed., March 15, 2017, for “Why Can’t We Just Get Along?”—is that they (millennials and Generation Z) are lazy job-switchers and aren’t at all like we (baby boomers and Generation Y) are about work-ethic.

In my early social media experiences came my first major “AH-HA!” moment about generational preconceived ideas: in our writers’ group, we often, in the early evening, had students come in asking for help writing papers.

No one was very nice to them; after all, we were grown-ups and those “young whippersnappers” (did I really use that?!) were using us for what they should have been doing themselves.

Observing this, one member, who participated in the poetry workshops and other chats, who wrote beautifully, kept her identity and age quiet.

Once, while traveling, this young woman IMed (“instant messaged”) me: “Got a minute?” she asked. “Sure,” I replied. She said she wanted to come clean and told me she was 13 and afraid to disclose it for fear of being booted from the group.

My hands flew from my laptop’s keyboard, so stunned was I that a person so much younger than I, and most of those in the chat groups, could write such superb poetry. It changed my perception forever (And Aurora Lee, if you see this or someone you know does, I’d love to be back in touch!).

We are influenced by our age, experience, and the times of our formative years: The “Greatest Generation” by the Great Depression and World War II; the “Silent Generation” by the Cold War; boomers by JFK’s assassination and the civil rights and women’s movements; millennials by social media; Generation Y by 9/11; Generation Z, the first African-American U.S. president.

We can read about all of these experiences and if older, live through them too at different times of our lives. Yet, if we’ve not lived through the experience, how can we expect others to understand except by empathizing about the influence of it on their lives?

Adding to the hostility toward younger generations by baby boomers and Gen Yers is job loss fear.  We have seen people of a “certain age” fired and/or downsized (often because they make “too much money”) and those with less experience, hungry to learn and get their feet in the door and willing to work for less money, take jobs baby boomers and Generation Y once held. I too think there is envy of their ability to learn at one job and move on to something more fulfilling.

Boomers and Gen Yers talk about work-life balance; millennials and Gen Zers live it.

On top of the workplace issues, boomers (and many who are in the silent and greatest generation categories) see that businesses—hotels in particular—are designing and operating for millennials and Gen Zers: low furniture, low lighting (can you see the menus? Or even the room numbers on the guest room doors in the hallways?); casual attitudes and attire. Of course I think that even Generation Z, once they are spending their own money, will look differently at hotels and want a different experience.

For that, I’d look to Jüv for advice.

Here are some ways we can change the environment in which we live and work:

  1. Assume nothing. Treat each person as an individual and not just part of their generation. While doing so, learn about the influences on their generation and ask how they’ve been impacted (here’s one resource, among many).
  2. Use empathy. Put yourself in someone else’s place. This of course could be a great way to understand anyone and it should be. For this particular purpose and blog, use it generationally.
  3. Seek common ground. There’s a great exercise I learned from improv teacher and facilitator, Izzy Gesell—three things in common and one uniqueness—that works well in offices or departments or at meetings to discern our commonalities and develop greater camaraderie.
  4. Mentor up and down. Just as every article about how to use apps or new software or other electronics says to seek out a child or grandchild for assistance, in your workplace and at your meetings, pair up with someone of another generation and mentor. Deloitte Touche Tohmatsu was a pioneer in doing this. Read more on the Deloitte website and within these survey results.
  5. Be proactive versus reactive. Seek out relationships with those of other generations. One of the reasons I was intrigued by and interviewed the three principals of Jüv Consulting was my interest in what they thought and experienced. Opportunities exist everywhere for these interactions.

As a baby boomer, I was graded as someone who “Plays well with others.” No wonder I want us to find common ground. Will you join me, please?

I’m especially grateful to the three principals of Jüv Consulting for their time. I reached out to them and they were willing to be interviewed with no payment. They’re smart and interesting, entrepreneurial and insightful with a wide base of people to provide more input. I hope hotel companies and others will work with them.

Make sure to read their responses on the related Friday With Joan Q&A.

And if you missed it, click here to access the March 2017 edition of the Friday With Joan newsletter for even more related content.

Put on Your Own Oxygen Mask First

Put on Your Own Oxygen Mask First

Meeting professionals—planners in particular—are hardworking, often selfless people who put others first. It’s our role, isn’t it, to ensure all details of a program will go off without a hitch and to put in place a safety and security plan to protect those who attend the meetings and events we do? Alas, we often don’t do the same for ourselves.

I’ve had “that” bug on and off for five weeks. Even hearing from others that it is widespread and even those of us who got our flu shots are “getting it” is not making it easier to endure. I’m in round two, the more serious one, because I, like many who a) are self-employed and aren’t paid for time we aren’t working; b) are meeting professionals with deadlines often missed by others so we have to scramble to get things done; c) are invincible because how could we possibly be too sick to work … took too little time off.

It’s simple advice; I know you know it.

The question is do you follow your own and others’ advice to:

  1. Rest. Get plenty of it. You can skip social events, telling friends that you simply need to rest and will see them another day. Instead of staying up to watch one more episode of (fill in the blank) or respond to one more tweet or Instagram or other social media post, go to bed.

Consider what my very healthy aunt, who did yoga before it was “in,” did at work: insist that your work place have a quiet room that can be used for naps for those who need even 15 minutes to rejuvenate. More meetings and conventions are setting up quiet rooms for those who want to pray, for use by nursing mothers and for people who just need a time out and can’t get back to their guest rooms.

Offices can do better in helping to keep people well by scheduling breaks versus back-to-back meetings and allowing people to do what will keep them healthier in the long run.

  1. Stay hydrated. Drink lots of water (Mixed alcoholic drinks don’t count!). Especially when you are on-site and racing around or doing training and know there’s not time between sessions for bio breaks [insist on at least 15 minute breaks for the health of everyone!] or in back to back to back to back meetings, just say sorry … I need to hydrate and that means bio breaks. You’ll be considered heroic and everyone will thank you—they need the breaks too.
  2. Keep it clean. Keep antiseptic wipes handy and clean your keyboards—all of them—and your phone(s) and other devices. Germs stick around longer than we would like. Oh, and take those wipes with you on planes and trains and wipe down surfaces. So what if others look at you strangely. Better that than sick.
  3. See a doctor. Don’t delay. “It’s just a cold,” is what I said and treated it that way. Although I’ll never know if the flu shot and an earlier doctor visit would have kept this from getting worse, it couldn’t, as my late parents would have said, “hoit” to see a doctor!
  4. Stay away from others … except medical professionals …  because you need to stop spreading germs. It’s why schools close when multiple children and/or teachers are sick—they know that germs spread person to person and by staying home we can stop the spread more easily. This means that if you work in an office outside your home, call in sick. You may be well liked and appreciated; your germs are not.

This year’s bugs—respiratory and other—are making the rounds. Schools are closing because children and teachers are passing the viruses around. Those same schools are wiping down surfaces with disinfectant (I wonder if hotels and airlines do the same. Somehow I doubt it is nearly as thorough. I may become my mother—of blessed memory—and “Monk” and travel with even more disinfectants than before!).

Friends have provided all kinds of other advice, some of which includes whiskey (which I don’t drink), chicken soup (that was done via mail order*), and other home remedies. Most have said that rest and hydration and a visit to the doctor made a difference.

Flu shots? The verdict is out. My primary care doctor said the stats show this year’s vaccine was only 49% effective. Friends and I who got the shot and those who didn’t have had mixed results.

I don’t know that we’re the worst at taking care of ourselves, just that we are bad. We want to appear in control (!) and show that no one else can handle the intricacies of meetings. I thought I’d learned that lesson years ago but this time around, deadlines and “stuff” made me think that over-the-counter meds and a day or two in bed would make me all better! HA!

Although this is addressed to planners, it goes for you too, suppliers! You have quotas to meet and sales calls to make and lunches and dinners you’re required to attend. Maybe we should call “time out” and make the industry healthier by saying it’s OK to crawl into bed and get well and let those who set the quotas know that being healthy is far more important in the long run.

As for me, it’s a Saturday as I write this. I’m going back to bed and maybe tomorrow to the ER depending on what my doctor determines. That, meds, lots of water and rest, I hope will make this stop once and for all.

You? How are you putting on your own oxygen mask? What tried and true remedies have you found that you’ll share in the comments section.

Most of all, stay well!

*I received nothing for posting a link to Grandma’s Chicken Soup.

‘Ethical Negotiation’ – An Oxymoron?

Original published Meeting Today Blog 

'Ethical Negotiation' - An Oxymoron?

Psst… did you hear the one about the hotel salesperson and the customer who didn’t disclose their policies and history? OK, maybe that’s not a common setup for a punchline.

But everyone says it: there must be “hidden charges” that involve a financial risk to meetings that hotels never disclose, seemingly in order to protect themselves from major catastrophe. This causes meeting organizers to believe they’ve been “caught” by someone unscrupulous because if they were really our partners, wouldn’t all the information be disclosed at the start of the relationship?

Conversely, hoteliers and other vendors, working with a wide range of customers say they are frustrated that RFPs (Requests for Proposals)—whether written, electronically completed or phoned in—don’t describe an entire meeting, its needs or its history.

Those with many years of planning, sometimes for the same organization, where year-to-year meetings are pretty much the same; those with little experience; or the well-meaning person who, based on a social media group’s interest, wants to convene face-to-face gatherings, all sometimes take short cuts.

Without all the facts, hotels and other vendors may take for granted that what they get is enough and the person from whom it is received knows enough to ask the right questions. Neither party wants to lose money. In fact, the expectation for each side is that a profit be made, or for the group, at least a break-even financial outcome. Each party wants to believe the other is not withholding information.

I’ve written and taught about contracts*, ethics, and negotiations for years, most recently in the August 2016 edition of Friday With Joan and again in the article “7 Keys to Hotel Contract Success” and spoke on a webinar about contracts for Meetings Today, and for UNCC in a class (for which you can enroll for the spring semester). I’ve spoken at chapter programs for MPI, PCMA, SGMP and others. Yet, emails and calls tell me that disclosure and transparency are still not how we operate as an industry.

I speculated that it’s perhaps because:

  • Hospitality is still a “relationship industry” and with that is implied there is a belief in the honesty and integrity of those with who we partner on meetings and events.
  • It is also implied there is sufficient experience to be able to know the lingocontract terms and when to say “I don’t know” and then find out versus bluffing one’s way through a negotiation to a contract that may not make sense to you or that you may not even be able to defend if need be.
  • We want to believe in the honesty of the party with whom we are working and we don’t want to “play our hand”—that is, show what we may not know so, we believe, we can avoid being taken advantage of.
  • We don’t know what we don’t know.
  • We’re busy and don’t want to take time to ask questions or questions are discouraged, or when asked, a standard “it’s out corporate contract” (or addendum) is the response, without digging deeper.
  • Sellers put pressure on buyers to “sign now” or lose the deal, partly because many sellers and some third-parties are incented on the number of room nights booked by quarter or year-end and have quotas they must reach.

Just as I hear from colleagues, friends and strangers about ethics issues, I receive questions about contracts, often when there is a potential crisis. A recent incident led me to write this blog and to invite comments** from others in the industry.

One request for help was from a non-industry social media group moderator who, with the encouragement of the group, agreed to organize a multi-day, face-to-face meeting. Based on the expression of interest—not a much different experience than that of a corporate planner whose CEO says “Let’s put on a show,” or an association planner whose Board says, “There’s a great need for a new program on this great new idea”—the person or “meeting convener”—found and booked a hotel.

The meeting convener (not a planner, professionally) signed a hotel contract that, if you read or listened to any of the above linked information or that of others like Tyra Hilliard, was not favorable at all to the individual or group.

The convener, even though it appears the hotel may be sold out by transient and other rooms over the dates booked, may still be on the hook for upwards of $40,000. Even for an association or corporation, $40k is a huge hit!

For an individual, it could be devastating.

Here’s what I think could have been done to prevent or mitigate the outcomes and what can be done going forward by us all. Add your suggestions in the comments section of other ideas for those whose knowledge of the industry is less than yours, or for those who may have never planned an event. (If you prefer to have a comment posted anonymously, email me and I promise to keep what you say confidential and post the comment anonymously. Just please identify yourself to me).

By the hotel

  • Ask more questions about why the convener thought the number of room nights contracted was accurate.
  • Check history … though for this group there was none but still, what happened to the practice of checking, which I’ve found has gone out the window for expediency? … but I digress slightly…
  • Explain how hotels operate, how they make money, and what the financial risks were to the convener of the number of guest rooms and other provisions.
  • Provide a sliding scale of guest rooms, and based on reservations and registrations, increase as needed at a negotiated group rate.
  • Be transparent in all you say and do.
  • Negotiate an audit clause so that those who made reservations outside the group block, perhaps at a greater discounted rate, would be counted toward group pick up.

By the convener

  • Research to learn more about how meetings are held and how hotels operate, what contract provisions will be fair to both parties and what risks may be involved.
  • Charge a non-refundable pre-registration fee.
  • Explain to the group—once research has been conducted and the hotel had explained to the convener—the risks for the individual so that the burden would be shared.
  • Ask more questions to understand the clauses, financial obligations and the risk.
  • Be transparent in the information you provide and the negotiations you conduct.

I want to believe our industry is ethical and honorable. I’ve always said there are no hidden fees, just fees that we planners forget to ask about and cover contractually.

I also want to believe these points from the CMP Standards of Ethical Conduct Statement and Policy—“Maintain exemplary standards of professional conduct at all times,” and “Actively model and encourage the integration of ethics into all aspects of the performance of my duties.”—guide even those who are not CMPs, and that we all want to conduct business transparently.

Although I cannot provide exact language, I recommend negotiating something like “all terms and conditions that impact the financial and operational aspects of the event have been disclosed in the Agreement or they will not be in effect” into your contracts.

But don’t take my word—talk with an industry attorney, preferably a member of AHIA – the Academy of Hospitality Industry Attorneys.

I really do believe that ethical negotiation is not an oxymoron. Tell me I’m not delusional!

*As always, my disclaimer in reference to any contract issues: Although I am an expert witness in industry disputes, these materials are provided with the understanding that the author is not engaged in rendering legal, accounting or professional services through the distribution of the materials. If expert assistance is required, the services of a professional should be contracted.

**I’m grateful to those who were willing to respond—although I was surprised by some of the responses—and help further the conversation. I hope you’ll join in with your comments below.

 

What’s on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

Originally posted Meetings Today Blog

What's on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

What’s on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

“Within the last decade, the travel industry has experienced tremendous change and has been dealt various struggles and challenges. Many of these have played out in the political realm. As another election approaches, we all need to be informed as to where the candidates stand on issues important to our industry and how referendums on the ballot may affect us—whether positive or negative. This is also an important time to engage in the civic conversations. Members of our industry need to engage candidates before the election and inform them of the powerful economic impact and job creation our industry provides to thousands of communities throughout the U.S., and equally as important, the effects of various policy proposals. They need to know the travel industry constituency is one they cannot ignore.

Waiting until someone wins an election is often too late. Their priorities may already be set, their views already formed. I would encourage everyone to participate to the level they can starting with voting. Nothing is more important!”  ~~ Don Welsh, president and CEO, Destination Marketing Association, Intl. (DMAI).

My first vote was on my birthday during the 1968 Ohio Primary (It’s OK to do the math!). Before that, as a child, accompanying my parents when they voted, the magic of the voting booth—then a booth with a curtain and levers, something I miss—was a remarkable experience. In a family where, if you read my Sept. 26, 2016 blog you know news and reading were a daily part of our lives, politics and elections were always discussed.

Voting, my parents instilled in me, was the most sacred right we had which was especially stressed by my Dad (of blessed memory), who’d fought in WWII, and both parents fought block-busting and worked for civil rights. Knowing the issues and candidates was a subject of dinner and other conversations. Political conventions—when they were more than “made-for-TV” events—were looked forward to and watched well into many summer nights.

This year, the U.S. faces a contentious presidential election, the outcomes of which will impact our lives and our industry for years. I read and hear many people say they won’t vote at all because they don’t like either of the two major U.S. Parties’ candidates or the two third party candidates. More, I hear Millennials are not as concerned about voting. My friend and colleague, Charles Chan Massey said:

I’ve been registered to vote since I turned 18 and have never missed an election yet. This year more than ever it’s important to vote AND to elect progressive leadership at the national, state and local level. Politicians in conservative states (or in some cases, in states that are not necessarily conservative, but have been made so by voter suppression laws and gerrymandering of voting districts) have begun enacting laws that are beginning to directly impact the meetings and events industry. If we allow the pattern to continue who knows what will happen not only to our industry but to our very way of life? I for one don’t want to find out and encourage everyone to vote AND to vote for progressive candidates and issues.” ~~ Charles Chan Massey, founder and CEO, SYNAXIS Meetings & Events, Inc.

Not voting? To me it’s not an option. This letter, written in 1962 to President John F. Kennedy about voting rights, is indicative of why we should cherish and exercise our right to vote. For African Americans and women in this country, the right to vote was hard fought and though we thought it was won, there are still many states where voting rights are far from secure (Suggested: Google or other alerts for “voting rights” to become more aware of voting issues around the United States).

“Dr. Martin Luther King, Jr. once said, ‘Our lives begin to end the day we become silent about things that matter.’ Elections matter! I get frustrated and disappointed when I hear people say that they are not going to vote because they ‘don’t like either candidate.’ Throughout their young lives I’ve discussed with my five children the electoral process and reinforced that voting is not only a privilege, it is an obligation that we have as citizens of a free democratic state—a right that our forefathers gave us and many Americans have sacrificed to protect. And as important as the selection of our next president is, a general election has implications on so many other offices and propositions at the federal, state and local level that we need to educate ourselves on those issues and vote on them. I encourage you to exercise your right to vote and help shape the future of our great country.” ~~ Paul M. Van Deventer, president and CEO, Meeting Professionals International (MPI).

I’m with Paul on this; I hope you, readers, are too.

To prepare for writing this blog and newsletter, I began collecting “down ballot” (non-Presidential) issues that impact our industry. It’s not been an easy task! When I asked a number of industry associations if they collected ballot issues for the U.S., I got unequivocal “nos”—they did not have lists. That became (more) surprising when I learned that one CIC member, in particular, is working to influence an initiative in Seattle (I-124) about which you can read at the links in the second part of this October 2016 Friday With Joan newsletter.

I also solicited from a number of Convention Industry Council (CIC) member CEOs, and others who influence our industry, statements about why people should vote. My deep appreciation to those who provided the statements you can read interspersed throughout and at the end of this blog as well as that from Don Welsh, CEO of DMAI, with which this blog leads.

Consider that without exercising the right (and privilege) to vote—if you’ve not registered and missed 9/27/16 Voter Registration Daycheck here to see if your state or territory, or if you are an American living abroad, allows registration when you read this or same day as voting registration—you are missing an opportunity to influence the laws that impact you and our industry.

Our industry has been hit hard because of misperceptions about meetings (remember the “AIG effect”? “Muffingate”? The stress on government planners during the Congressional hearings? HB-2 in North Carolina and other like bills?). We can do more!

Throughout the years, the meetings industry has been vocal in its complaints about laws which make communities inhospitable. As members of the hospitality community, we have a duty to vote, to prevent the adoption of such laws and to ensure those who advocate them are not elected to positions of power. As an example, the State of North Carolina is now suffering the devastating economic consequences of its adoption of laws which would further discriminate against the LGBT community. In all of the many states in which similar legislation is being considered, and in the many states in which discrimination against members of the LGBT community – in employment, housing and access to service in restaurants and stores – remains legal, we must vote to make our voices heard. Little is changed by complaining. Everything can be changed by voting.”  ~~ Steve Rudner, managing partner of Rudner Law Offices, exclusively representing hotels and resorts.

Voting in national and local elections is one of the greatest responsibilities we have as citizens. SGMP’s hope for any election results is that there will be continued support and understanding of the importance of education and conferences in the government sector. We encourage members to be aware of legislative or ballot issues that may affect their meetings.” ~~ Michelle Milligan, CGMP, Society of Government Meeting Professionals (SGMP) national president.

If you think that every vote doesn’t count, it does. Thanks to Mental Floss for this great information.

This year, each and every vote is essential. I think people acknowledge this on some level, but it’s hard to say whether that will make people actually get out and be part of the turnout we so desperately need to see. The way I see it, it’s not just about who will be the next president (although that is a really BIG deal!)  Our choice in November also has the power to impact many state and local decisions to follow. Among the ones that concern me is legislation that adversely impacts how people are treated in our own back yards. I am deeply and personally opposed to the creation of laws that permit or even give the appearance of tolerating discrimination. With my association “hat” on, these types of laws could also cause serious harm to our meetings and conventions business by creating an unwelcome environment for convention sponsors and attendees. I hope that people who support and are passionate about diversity and inclusion will use their votes this November in ways that not only move our country forward, but also encourage fair practices and discourage discrimination in any form.”  ~~ Susan Robertson, CAE, EVP, American Society of Association Executives (ASAE) and president, ASAE Foundation, and CIC chair-elect**.

As a fourth-generation Washingtonian [the DC Washington], and one whose family had incredible debates about all political issues (any opinion was allowed), the importance of being informed and involved was always stressed in my family. In fact, my uncle ran for Congress a few years ago. 

My parents instilled a strong sense of citizenship and always stressed that we are responsible for our leaders and their results (or lack thereof). I received a degree in government and politics from the University of Maryland and interned for a political organization, then worked on Capitol Hill. I began my work in government relations and soon learned the value of organizations and the expertise they lend to our political process. We know that by being engaged, we can affect great outcomes and help design the future of our country. I am able to help my NACE members because of my government experience and am excited to see the work we accomplish within the Convention Industry Council as well.”  ~~  Bonnie Fedchock, CAE, executive director, National Association for Catering and Events – One Industry. One Association (NACE), and chair, Convention Industry Council**.

Here’s what you can do:

1. Register to vote if you’ve not done so, and ensure your co-workers, family and neighbors do too. Take our poll so we can see the power of the hospitality community.

2. Learn the issues and positions of local, state, and federal candidates. Share those issues in the comments section. If you are a voter from another country, in the comments to the blog add to the issues I’ve provided and tell us with what you are contending politically that could impact our industry (I hope everyone is keeping up with Brexit and the implications).

With thanks to colleague, friend, and former client, Karen Galdamez at COST, for this great resource to track tax and other ballot issues. Remember: where you hold meetings may not be where you vote and knowing—especially if you didn’t contract for a hotel or convention or conference center to tell you about increased taxes after a ballot or city council or state initiative—what you’ll pay is critical to your responsibility as a meeting professional (This does not let hoteliers and other suppliers off the hook! Let your clients know if there is an increase in taxes or service charges or other laws that could impact meetings).

Subscribe to the Business Journals for the cities in which you have contracted or are considering meetings. And get alerts for topics that include “hotel taxes,” “tourism taxes” and “infrastructure,” all of which impact our meetings.

3. Contact your member of Congress or a city council member or state legislator who might not know the value—financial and to the health and education of people—of meetings and our industry. On Meetings Mean Business’s Global Meetings Industry Day and at other times, do more than celebrate meetings. Reach out to the U.S. House of Representatives and US Sentate on important issues that affect the industry.

4. Share this newsletter and talk about the issues with co-workers, colleagues, family, neighbors and friends.

5. Vote on November 8. If you know someone who doesn’t have a way to get to the polls, offer to take them and then do so, or help them get an absentee ballot. If you have a meeting on November 8 or it’s a travel day, remind expected participants and exhibitors and sponsors to vote prior to leaving for your meeting. Consider having a viewing room on Election Night for those who want to be with others to watch.

6. Read these closing comments from our industry leaders and take them to heart. They’re voting. You should too.

The election cycle is essentially a series of face-to-face meetings and events that come down to one final in-person experience – casting your ballot. These national, state and local elections will influence regulation and/or legislation that could positively or negatively impact face-to face-meetings and our industry. As a representative of the Meetings Mean Business Coalition, we urge everyone to exercise their right to vote and be heard on November 8th. Because the most important moments and decisions are worth meeting about.” ~~ Michael Dominguez, CHSE, co-chair, Meetings Mean Business Coalition; SVP and chief sales officer, MGM RESORTS INTERNATIONAL.

As a member of the travel industry, you should vote to make your voice heard at the local and national level. The $2.1 trillion travel and tourism industry is truly bipartisan and positively affects every Congressional district in the United States. No matter who wins the White House this fall, one thing is certain: travel works for America. It’s why we will continue our work with policymakers at all levels to ensure that travel is secure, accessible and efficient.” – Roger Dow, president and CEO, U.S. Travel Association.

I encourage everyone to make sure their voice is heard when it comes to any type of election of ballot. I, too, believe that active participation in any democracy is an important right and responsibility that we all have. Thanks to you for continuing to ‘being a vocal conscious and advocate’ of the meetings and events industry.” ~~ Robert A. Gilbert, CHME, CHBA, president & CEO, Hospitality Sales & Marketing Association International (HSMAI).

As the final countdown to Election Day is upon us, now is the time to take a stand and support candidates at all levels of government—city, state and federal—who will advocate on behalf of hoteliers. The stakes are higher than ever for the hotel and lodging industry as new legislative and regulatory opportunities and challenges continue to emerge. With one unified and powerful voice, we can define our industry and your involvement is critical to these efforts. We encourage all of you to get out the vote and support candidates who will make our industry stronger.” ~~ Vanessa Sinders, senior vice president, government affairs, American Hotel & Lodging Association (AH&LA).

Our constitution gives us the right to participate in our destiny. Yet, bad officials are elected by those with best intentions, but don’t vote. If you want your voice to be heard, use your vote; it is one of your most powerful possessions.” ~~ Deborah Sexton, president & CEO, Professional Convention Management Association (PCMA).

*With apologies to Samuel L. Jackson and the company for whom he does commercials for the title of the blog.

**Susan Robertson and Bonnie Fedechok are not speaking on behalf of the Convention Industry Council. Their CIC positions are there for informational purposes only.