18 Questions to End One Year and Begin a New One December 20, 2017 Joan EisenstodtDiversity & Inclusion Education Hospitality No Comments Original blog posted Meetings Today Were you expecting predictions for the coming year? 2017 has been so tumultuous for the world and for our industry that it seems futile to try to predict what’s to come. Oh yes, futurists, economists and others are doing so. A search for our industry’s future turned up lots of predictions, mainly for hotel owners and operators, restaurants, etc. To search, I used “predictions for hospitality industry for 2018” and suggest you do the same. I also hope you will continue to follow the Meetings Today newsletters, daily print and digital news, and @meetingstoday on Twitter to see what will happen in the year ahead and beyond—no one can say with 100% certainty. I am left with questions again this year—some serious and some more mundane, in no particular order—about what we do, how we do it, and why, and what will be. I hope you’ll add your questions and perhaps your predictions, hopes, dreams for our industry and for you in the comments section at the end of this blog post. Here’s what I’m wondering: 1. Why do hotels put signs in bathrooms stating “if one wants to reuse towels to hang the towels up” … and then have no bars on which to hang them? 2. In what ways can we convince hotels that an ADA room is not necessarily what a person who is deaf or hard of hearing or otherwise in need of accommodation wants? 3. How do we convince hotels, convention centers, and even some conference centers (IACC please also take note!) that using “Seating Matters”* by Paul Radde, Ph.D., so that rooms not set in straight rows (of chairs or tables) make more sense? 4. In what ways will meetings be more accommodating for people with mobility and other disabilities? 5. Similarly, when will airports and airlines and you, TSA and TSA PreCheck in particular, follow their own policies to ensure equal and appropriate treatment for people with disabilities? 6. Which groups and which professions will continue to include discussion throughout educational sessions at meetings versus having aisle mics with “Q&A at the end”? 7. Which hotel companies and cities will implement greater safety for their staff, housekeepers in particular [watch for upcoming January 2018 edition of Friday With Joan], to protect them against sexual and other predatory behavior from internal and external guests? 8. Will room service really end, even at hotels advertised as “high end” or “luxury,” and will it be replaced by dinner in disposable containers delivered in paper bags? 9. Who, in the broader hospitality industry, will model what Chef José Andrés and his foundation have done in Puerto Rico, Houston, Haiti and elsewhere to help others, and when? 10. What will be the maximum in added fees that airlines and hotels tack on before consumers and groups say “Enough! We’ll pay higher rates to not be nickel-and-dimed”? 11. In what ways will meetings and tradeshows change to make them as experiential as everyone says they should be and for all people including those with cognitive and other different abilities? 12. What policies will be enacted by the U.S. government and/or U.S. President Trump to further restrict who can work in our industry and attend and speak at our meetings? 13. In addition to Meetings Today and other industry-specific publications, what will you add to your reading and listening to be more informed about world events and their impact on who we are and what we do? 14. Will meeting professionals (you choose who’s in that category) gain greater respect, recognition and pay for what we do? What will cause it to happen? 15. In what ways will sustainability—beyond “no handouts” (still!, regardless of researchand this article noting that many learn better writing notes on paper, whether that paper is from trees or other sources)—be implemented in hospitality and for meetings? 16. How will multiple generations at meetings and in the workplace learn to get along since those in the Boomers, Silent and GI generations aren’t retiring? 17. What are your top three (3) subjects to learn about or expand your knowledge of in the coming year? 18. Who will be the first well-known hospitality or meetings industry person to be charged with sexual harassment and what will happen as a result? (Stay tuned for the next Friday With Joan on Friday, Jan. 5, 2018, for more on this). So there you have it, my partial list of questions to end one year and begin the next. Help expand the list. It’s known that the more and better questions we ask the greater and more informed what we know and do will be. And don’t forget about the great facilitation techniques of “tell me more” and “yes, and…” to help you on your journey. Thank you for reading this, for communicating with me, for being part of a dynamic industry that can change the world. Thank you to the editors at Meetings Today and in particular to Eric Andersen (who better not edit this out!) and Scott Easton (ditto) for the great editing and design work to ensure a readable newsletter each month and to Tyler Davidson for his example of asking good questions. Editor’s Note: I didn’t edit out your thanks, Joan! Also: Added thanks to Kristi Kidd, in addition to Scott, for her design work on Friday With Joan and her patience and positive attitude. My wish for each of us and for our world is that we all may show and/or share and have access to kindness, compassion, good health, affordable housing and childcare, food on all tables, tables on which to put food and a roof over every head (this is especially for you, Puerto Rico!), and inclusion of all whether it’s at meetings or elsewhere. *Disclaimer: I wrote the foreword for Paul Radde’s book, “Seating Matters” and received no compensation for that nor do I receive compensation for promoting Paul.