Tag Archives: Convention Industry Council

9 Universal Truths About Our Industry

Originally posted on Meetings Today Blog.  Sidebar refers to that publication

Universal Truth 1: “Der mentsh trakht un got lakht.”

This Yiddish saying is widely translated as “Man plans and God laughs,” or further considered to mean, “Humans plan and the universe laughs.” Sounds like a universal truth about what we do for a living as meeting and event planners, doesn’t it?!

Most of us in the meetings industry consider ourselves to be so detail-oriented and precise. How could anything ever go wrong after countless hours of preparation, right?

I’ve always wondered about the influence of the universe on meetings and events. I mean, really—what about the storms that pop up when you’ve planned the perfect outdoor event? Or the client who, after you’ve done so much work on selecting a site for their meeting, changes the whole program? And I wonder if there are “universal truths” for what we do in an industry* we all refer to differently.

First, I had to gain a better understanding of what a “universal truth” is.

Truth is considered to be universal if it is valid in all times and places. In this case, it is seen as eternal or as absolute. The relativist conception denies the existence of some or all universal truths, particularly ethical ones (through moral relativism).”

— Quoted from the “Universality (philosophy)” Wikipedia entry.

My reading about “universal truths” was extensive and you, I hope, will search more and consider what the term means for and to you and in your life. Through this blog, I’ll share my personal and professional universal truths; in this month’s Friday With Joan sidebar, you’ll read how many more “universal truths”—from here, often abbreviated “UT”—there may be for our industry, including what our industry is called*!

For most Friday With Joan newsletters, interviewing others is pure delight. Especially for this one, interviewing many of whom I’ve known and learned from and with for many years, gaining their perspectives of our UTs from a broad industry* was even more eye-opening, and allows us all to see possibilities that might not have occurred to us before.

This interview provides background and thoughts that you might not have known about me and may be of interest whether you’ve been in the industry for years, are new to the industry or are just starting to consider it.

Q1Why write this now?

Joan’s (JE’s) response: If you’re reading this on May 5, 2017, publication day, I’m just days away from a “major” (to me) birthday … which means either a “0”, a “5” or a “9”. With this blog post and a Friday With Joan newsletter coinciding with the occasion, and knowing I’ve lived certainly more than half my life and that of that life, more than 45 years have been spent in the meetings industry*, the editors and I thought a bit of Q&A, with sources unidentified, would make for a fun sidebar—if you can put names to each of the categories and send to me, I’ll award a prize for whomever gets them all right or at least the highest percentage overall!—and here with me might show the diversity of paths as a guideline to others.

More, I see our broad industry changing in many ways, such as with the growing belief that technology will solve all of our problems. Tech advancements impact everything from how we communicate and meet to the ways we deliver information, allowing connections we never imagined, except for in our “Buck Rogers-admiration days.”

Instead of paying travel costs for our speakers or to better accommodate conflicts in schedule, we might choose to bring them in via hologram. And it doesn’t seem too far-fetched to think that robots might one day staff the front desks at most, if not all, major hotels, resulting in the loss of an important entry-level role in hospitality. See the sidebar for more on the importance of the front desk to many careers.

Despite all of these “advancements” in hospitality and meetings, there are still a number of UTs that I believe will continue to hold true in our industry, regardless of technology.

Q2: In considering what a UT might be, it occurred the reasons given to the question “Why do you want to be a meeting planner?” might contain an answer. What is said and has been for years among those asked: “I love people. I’m great at details. I love to travel.” Are those then the universal truths of our industry?

JE2: I didn’t want to be a meeting planner and I tend to be uncomfortable in large groups of people. I’m good at word details but not all meeting details (I can do it but don’t love it), and travel? Feh! Born in Dayton, Ohio, to working-class and working outside-the-home-parents (now both of blessed memory) and into a neighborhood first economically and religiously diverse, and later, partly through my parents’ efforts, racially diverse, I am the proud product of public schools. A curious child who loved to read, an empathetic child and teen who wanted to fix the world, the options that I thought were open to me professionally were teacher, nurse, secretary, wife and mom.

Pictured below: One of my favorite pictures of myself back in the early days.

Q3: What do you think set you on the path—or destiny—to meetings and events?

JE3: I first organized events in the ’50s, creating street fairs to raise money for polio research when a neighbor, one of us who were in the test group for polio vaccines, contracted the disease. In high school, my activities included YWCA Y-Teens and statewide conferences of other young women, and the Dayton Junior Human Resource Council.

Later, stints as a volunteer for public television, where I was responsible for coordinating solicitation of items for on-air auctions, and at an art museum where we held museum-wide visual and performance art events, clearly put me on this still-unknown-to-me path.

Q4: What about formal education after high school?

JE4: It was expected I would go to college. I applied to only two schools. Accepted at both, I chose Drake University in Des Moines, Iowa, because (beloved to this day!) James Payne, my high school speech teacher recommended it. He wanted me to go into theatre and Drake had a great drama department. Financially it was impossible: I typed papers and did others’ laundry to earn money to pay tuition. More, educationally, at Colonel White High School in Dayton, I’d been spoiled by Mr. Payne in speech who pushed me to be a better teacher and trainer; by Lenore Clippinger (now of blessed memory) who allowed me and others to sit on the floor of her English Literature class—my first exposure to learning in a different setting; to the still amazing and beloved Civics teacher, Stanley Blum, who put our chairs in a circle in class and invited us to his home to talk about current events; and to the artist, Bing Davis who allowed me to sit in his art room instead of the boring-row-on-row study halls. I thought college learning would be interactive and involving, experiential … not memorizing facts to spit back for tests.

It was not a good fit. I quickly learned that I was a life-long learner—that my curiosity and love of reading would ensure I was educated more if it were not in a school setting.

I learned later, of course, that meetings were one more form of “classroom” setting and decided I’d work to change those settings. For his work in this area, I’m grateful forever to Paul Radde, PhD, for his research and the book “Seating Matters”.

Universal Truth 2: The influences of your day-to-day life will give you clues about your passions and how you can use them.

Q5: Then what?

JE5: I moved back to Dayton to work at the local newspaper in advertising, at my old elementary school as a teacher’s aide, and volunteering for a nationwide organization as a spokesperson for optional parenthood on radio and TV and in organizing conferences with the likes of Hugh Downs, Isaac Asimov, Stewart Mott, Ellen Peck and others as guests. Exposed to a bigger world, I decided to leave Dayton and move to D.C. after just one visit to our nation’s capital. I’d interviewed for and didn’t get a job as a volunteer coordinator prior to moving. I moved to D.C. July 1, 1978, with no job and no apartment but a place to stay for a short period of time.

While interviewing for jobs (hearing “you have too much experience” for this entry level position; “you have too little experience” for this senior level position) I volunteered at the association at which I wasn’t hired. I spent time in the newly designed by I.M. Pei [who just celebrated his 100th birthday] East Wing of the National Gallery to cool off and to, just as I did in Bing Davis’ class, gain inspiration from art.

One day, the executive director at the association where I’d not been hired as a volunteer coordinator, called me in and suggested I was a “meeting planner,” a term I’d never heard, and offered me an opportunity to help them design and execute their 10th anniversary with an expanded annual meeting. I said yes.

Universal Truth 3: Read and learn. Resting on one’s educational laurels is not enough especially in a world and an industry* that changes and is changed minute by minute by internal and external factors.

Universal Truth 4: Listen to what others see in you. They are often right and will provide opportunities.

I eagerly embraced this opportunity and discovered, through a colleague from earlier volunteer experiences, the existence of MPI—then “Meeting Planners International,” oddly headquartered in Ohio just miles from where I’d left for D.C.

At my second Chapter [PMPI] meeting, me, a strong MBTI Introvert (an INFP), hugged the walls until the late and dear, Bill Myles, chair of the membership committee greeted me with “Hi! You’re new here. Want to join my committee?”

Universal Truth 5: Say yes to opportunities to volunteer to expand your network of people, ideas and learning. Take advantage of all that there is in the industry and your community to do to meet and expand skills in a safe environment.

During the next years, I joined other committees, was elected to the Chapter Board, to the Chapter Presidency, to the International Board and became involved in PCMA and GWSAE (once our local affiliate of ASAE).

Yes, it was hard work. Remember: this was still when we used typewriters, telephones and answering machines! (Isn’t it fun to make oneself sound ancient?!).

Oh, and I started my own consulting company in 1981, in the corner of my studio apartment, with an IBM Self-Correcting Selectric Typewriter, a filing cabinet, desk, phone and answering machine.

Universal Truth 6: If you come from an entrepreneurial family, which I did, or seek out entrepreneurs, learn from them and their experiences.

Understand how you work best—with others or alone? Collaboratively sometimes and at other times, quietly alone? Being a consultant—the term “independent planner” is still used by some; “third party planner” by others but not a term I favor—and working on one’s own is not for everyone. And it’s not necessarily the answer to what to do between jobs.

It should be a commitment to you and your clients.

I have always worked hard at learning more and becoming stronger in specific areas. As an example—in 1984, a client, my company, and I, individually, were sued because the client canceled a meeting. During this experience, I learned more (thank you, Jeff King, Esq., at the time the attorney for the CLC now EIC) about legal issues. That led to opportunities to testify in the industry as an expert witness which I continue to do.

Universal Truth 7: Our industry and the contractual issues with which we deal are complex. It is best to learn more and have an attorney on call to assist. This truth is not going away.

Q6: We know you as a trainer/teacher/writer/mentor as well as consultant. How did that happen?

JE6: Opportunities presented themselves to write, teach, facilitate process, and work in ways that I never considered when I first fell into—or was predestined to be in—this industry*. With each opportunity came a fast-beating heart and uncertainty that I could really do what was asked. I’m not sure what drove me though as I look at my Strengths, I think they show clearly who I am and why I do what I do. Were it not for Bob Dolibois, Tony Rutiggliano, and Dave McCann, Tyler Davidson, Mary Parish, and Eric Andersen, I’m not sure I’d have moved so deeply into the areas that clearly fit me. Thank you all.

Q7: You’ve been recognized by many with awards and other honors. Did that propel you to keep doing more?

JE7: I’m smiling—one of my first national honors was from MPI as “Planner of the Year.” On the night I received that, an industry veteran came over to me and said “Well, I guess you won’t volunteer more now that you’ve gotten the honor” implying I did what I did for recognition. Nope, that was in 1990 and 27 years later, I’ve not stopped!

The honors have been appreciated—CIC (now EIC) inducted me into the Hall of Leaders; PCMA as Teacher of the Year and, much later, PCMA’s Foundation recognized me for lifetime achievement recognition as an educator, to date the only non- full-time academic to be so honored. The International Association of Conference Centers (IACC) honored me twice—first with the Pyramid Award for contributions to education and then with the Mel Hosansky Award, an honor I treasure because Mel was such a mensch and great industry writer and publisher. And HSMAI included me in the first class—with Jim Daggett, Keith Sexton-Patrick, and the late and wonderful, Doris Sklar of Pacesetters. There have been others and yet, I don’t work for honors. I work because I believe in ability to bring people together to solve problems, learn and enhance their lives.

Universal Truth 8: If you volunteer only for resume credit or a potential honor, think again. Consider what you can contribute back to strengthen our industry and how we are seen and what meetings do to strengthen the world.

Q8: So now what? You’re at an age when many—in other fields—retire. In fact, a friend of yours, a CPA, was required by what was once one of the “Big 8” accounting firms to retire at 62. Why haven’t you and will you soon?

JE8: Oh there are days on which I’d like to “retire”—to read and discuss what others are reading; to stay in bed a bit later and not have deadlines for contracts and presentations; to not travel with all the ensuing hassles now that I have some health issues that make it all a bit harder. But why retire when there is still so much to do in this industry and the world? Why retire until we stop setting chairs in straight rows and while there are still all male panels at industry events? Why retire when there are laws (like in North Carolina, Texas, and elsewhere) that impact the rights of those who come to meetings and work in our industry and communities? When climate change must be fought because some of our favorite cities for meetings are sinking?

As I looked at those who I randomly chose to interview for the sidebar, I was surprised at the ages and the lack of full retirement of only a few, even the oldest who is nearly 90! We need history to not repeat and we need future thinking to move us ahead. Perhaps, then…

Universal Truth 9: Together we can change the world through gatherings of people and to do so we must have those who are committed to coordinating the content, technology, venues, and all aspects of those gatherings be they meetings, marches, rallies, special events, tradeshows, or just a meeting of two over coffee.

*You’ll see that some call this the “hospitality industry,” others “the meetings industry,” and depending on the segment in which they work, tradeshows or exhibitions.  My preference is “meetings and hospitality” because that’s where I am and what’s understood. I wonder if we need a new term that encompasses some universal truths!

What’s your Universal Truth about your work and our industry?

Click here to view additional content in the 05.05.17 Friday With Joan newsletter.

 

Accessibility, the ADA and Inclusion – It’s Our Job!

Accessibility, the ADA and Inclusion – It's Our Job!

Shortly after the passage of the Americans with Disabilities Act (ADA), I was an MPI delegate to the board of the Convention Liaison Council—the previous name of what is now the Convention Industry Council (CIC). Speakers were invited to address and inform the board about topical issues, such as music licensing and the ADA, that impacted our industry and each organization. Cricket Park, then deputy executive director of the Association on Higher Education and Disability (AHEAD), and now, the Rev’d C.B. “Cricket” Park, rector, The Episcopal Church of the Redeemer, Bethesda, Md., addressed us about the ADA and its impact on the meetings and hospitality industry.

Cricket was the only person to ever write a book and, for PCMA, a white paper, on the ADA and meetings. Alas, both are out of print.

Like many of you, I was blown away by what we hadn’t paid enough attention to and what we needed to learn and to implement in regard to the ADA. Not many years later, my company was responsible to help plan and execute a meeting conducted in the U.S. by the U.S. and Canadian governments on issues of accessibility around the world.

On a site visit with representatives of both governments, I observed how clueless the hotel salespersons were about the ADA and compliance and general accessibility issues. Illustrative of that: the clients were in the guest room bathrooms taking measurements and there the sales people were telling us about their turndown service and wonderful spa and pool, the latter two which were totally inaccessible for someone with a disability and had no materials or people to help those with hearing or sight needs.

To date, not all countries have disabilities acts. This blog and the accompanying newsletter specifically address laws in the United States. For those who are in or do meetings outside the U.S., these resources will help: U.S. State Department “International Disability Rights”Disability Rights Education & Defense Fund (DRED)Disability Rights International; and International Disability Rights.

Alas, none of the above noted resources, unlike this from the U.S. Department of Justice, specifically address meetings. Reading further into this blog post and referencing the somewhat limited resources from our industry—thanks to Event Service Professionals Association (ESPA), formerly ACOM, for their work creating an accessibility toolkit—will help make our industry more accessible, in addition to asking participants what they need to fully participate and experiencing some of the obstacles they face firsthand.

That and common sense on the part of meeting professionals—planners, professional development designers and suppliers to our industry—can help guide us to better inclusion practices and simple adjustments.

I am not an expert on the ADA and all the components of helping to make meetings and facilities inclusive. Niesa Silzer and I, with assistance from Kristen McCosh (here’s a profile and a short bio) who is the Boston Mayor’s Commission for People with Disabilities, at a PCMA’s Convening Leaders in Boston in 2014, lead an experiential session in which attendees participated in several hands-on exercises. This will be somewhat replicated again, as they did a few years ago, at this year’s SGMP NEC on June 7, for more than discussion about disabilities and inclusive hospitality and meetings.

And why this is personal: I took my unassisted mobility for granted. Yes, I’d broken bones necessitating crutches, but somehow I managed. Even after back surgery, I was immobile for a bit but eventually regained my ability to walk and move about well.

Until I couldn’t.

The need for a mobility scooter came long after my knowledge of the ADA. By the time I needed assistance, I was already aware of and in tune with the extreme difficulty of being a person with a different ability or with a disability when traveling or even just getting around in my own city (Washington D.C.)! Others may not be.

These are ways to begin thinking and planning differently in order to have more inclusive meetings. They are by far not all you need to know or do and do not include sensory and other areas of disability. It’s up to you to do more research by starting with a list of questions for your meeting participants and hotel guests.

1. Conduct site inspections using a wheelchair or power chair or mobility scooter.

  • Consider the timing for elevators and see what it takes alone and with others to get to the elevator once it arrives.
  • Once the elevator arrives—or will it? See this video, created by The Cerebral Palsy Foundation and Zach Anner, experienced with humor that I sometimes don’t have—is there room and will you and your device fit?
  • Check on the restroom(s) that have this sign (or the more traditional version):

    …to see if they really are accessible from the outside as well as the inside. A wide stall is not all it takes to make a restroom accessible. If the door can’t be easily opened from inside or out or the turning radius isn’t great enough for a power chair or scooter, how is it then accessible?
  • For guest rooms, how does one traveling alone using a power chair or other device open the door and access the room? How easily is it to exit the room or get around? And where can you park and charge your mobility device in the room? Where are the controls for HVAC? Are the window blind pulls accessible?
  • While moving around the hotel (or other venue) did you find that all doors have push buttons to open them? Or do you, as I have done, just push through hoping not to break glass and wood and not to injure yourself?

​2. Conduct a site inspection wearing an eye patch or with cotton or ear plugs in your earsNOTE: for safety, just like in commercials for cars with a professional driver winding down a mountain road where it tells you not try this at home, it is advised you not do this on your own.

  • What’s printed in Braille or where and how accessible are human beings to assist? If the hotel uses robots, how do they interact with people who are deaf, hard of hearing or blind or low vision? How much of the printed-for-sighted-people materials—in-room safety cards? Menus in guest rooms and restaurants? Menus and ingredient labels on food for your events?—are accessible for all?
  • As Shane Feldman notes in the accompanying Q&A sidebar, take note of how much information on the in-room television and elsewhere is close- or option-captioned.
  • Ask about all recreational facilities and those who work in them. What Stacy Patnode Bassett experienced on her honeymoon and at the movie theatre (see Q1 in the related Q&A sidebar) was so stunning to me because it’s not 1950 or 1970 or even 1980 or 1990! Yet, I know that her experiences are not unusual.

3. Check guest rooms for accommodations.

  • Is there a bar in the closet that can be raised and lowered for clothing? Or is the only bar a low one that makes all clothing pick up lint from the floor? Just because we use mobility devices doesn’t mean our clothes are short or that we aren’t traveling with someone who needs their clothes to hang higher!
  • Is the extra roll of toilet paper, the hair dryer, the safe and everything else within easy reach regardless of one’s height or ability?
  • How many cases do they have to make any room accessible for someone who is deaf, hard of hearing, has low vision or is blind?
  • What is the owner/developer/management company doing to create designs that are more inclusive? (See: “Making Hotel Rooms Fully Accessible, Discreetly” and “An Artist’s Manifesto for Accessible Hotels”).

4. Check meeting and public space for more inclusive features.

  • Measure the height of buffet tables and items on them (chafing dishes and other food or food displays) to see if everyone can access them. Discern the knowledge of the convention services and banquet staff about doing so. Determine how your group or the hotel will assist those who cannot carry a plate of food on their own.
  • Is the hotel designed for what it is assumed all millennials want and need—that is, with low seating and lighting and many other “modern amenities”—that for anyone, millennials and Gen Zers included, might not be accessible?
  • Is the knowledge of meeting room seating audience-centric for sight-lines? (One of my favorite books, “Seating Matters” by Dr. Paul Radde*, shows how).

*I learned long after I wrote the foreword for the book—I was and am not compensated for the foreword I wrote or for “plugging” the book except to hear great things from people like Gail Hernandez who used seating from Paul’s book and how successful it was!—that Paul worked with Interpreters and the Deaf community on seating to ensure good sight lines.

5. Know what the Amendment to the ADA included.

  • In addition to swimming pool lifts, which a segment of our industry fought, and are now mandated, food allergies and chemical sensitivities are also now included within the ADA. Determine if hotels have unscented guest rooms and unscented products for those who need them.
  • When in doubt, contact the U.S. Department of Justice/U.S. ADA Hotlines: 800.514.0301 (voice) 800.514.0383 (TTY).

6. Make no assumptions!

  • On your registration, use the mobile wheelchair symbol and the statement “Tell us what you need to fully participate in the meeting, including mobility, sight, hearing, food and scent” with multiple methods of contact.
  • Just because someone doesn’t “look” like they have a disability, or because, when the registration form asked they didn’t note it, plan for all possibilities. Someone could be injured just before or while traveling to your meeting. Many who have disabilities do not want to disclose that because it may harm their reputation “if it gets out.” Others have what are considered “invisible disabilities” and prefer to keep that quiet (I’m forever indebted to the Invisible Disabilities Association and their great booklet, “But you LOOK Good”). When you see a person who has a placard and parks in a “handicapped” space and “looks fine,” stop before you admonish them.

7. Prepare for everyone.

  • Our jobs are to be hospitable. To be hospitable is to be inclusive. To be inclusive is to consider all those who may attend your meetings and stay in your facilities.
  • Know the ADA and go beyond it where and when possible. If room service has a “policy” of not substituting meals for those with, say, low-salt diets which may be a result of serious health issues, work with the chef to come up with menus for different diets (See what Tracy Stuckrath has written and said about these issues).

As you read the stories from D’Arcee Charington Neal, Shane Feldman, and Stacy Patnode Bassett in the accompanying April 2017 Friday With Joan Q&A sidebar, think about what you would have done in their situations and more, what you will do now to ensure others at your facilities and your meetings do not endure these types of incidents.

When a venue says they are “in compliance with the ADA” ask them how they know. Then take it the next step to see if they go beyond compliance to real inclusion.

What’s on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

Originally posted Meetings Today Blog

What's on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

What’s on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

“Within the last decade, the travel industry has experienced tremendous change and has been dealt various struggles and challenges. Many of these have played out in the political realm. As another election approaches, we all need to be informed as to where the candidates stand on issues important to our industry and how referendums on the ballot may affect us—whether positive or negative. This is also an important time to engage in the civic conversations. Members of our industry need to engage candidates before the election and inform them of the powerful economic impact and job creation our industry provides to thousands of communities throughout the U.S., and equally as important, the effects of various policy proposals. They need to know the travel industry constituency is one they cannot ignore.

Waiting until someone wins an election is often too late. Their priorities may already be set, their views already formed. I would encourage everyone to participate to the level they can starting with voting. Nothing is more important!”  ~~ Don Welsh, president and CEO, Destination Marketing Association, Intl. (DMAI).

My first vote was on my birthday during the 1968 Ohio Primary (It’s OK to do the math!). Before that, as a child, accompanying my parents when they voted, the magic of the voting booth—then a booth with a curtain and levers, something I miss—was a remarkable experience. In a family where, if you read my Sept. 26, 2016 blog you know news and reading were a daily part of our lives, politics and elections were always discussed.

Voting, my parents instilled in me, was the most sacred right we had which was especially stressed by my Dad (of blessed memory), who’d fought in WWII, and both parents fought block-busting and worked for civil rights. Knowing the issues and candidates was a subject of dinner and other conversations. Political conventions—when they were more than “made-for-TV” events—were looked forward to and watched well into many summer nights.

This year, the U.S. faces a contentious presidential election, the outcomes of which will impact our lives and our industry for years. I read and hear many people say they won’t vote at all because they don’t like either of the two major U.S. Parties’ candidates or the two third party candidates. More, I hear Millennials are not as concerned about voting. My friend and colleague, Charles Chan Massey said:

I’ve been registered to vote since I turned 18 and have never missed an election yet. This year more than ever it’s important to vote AND to elect progressive leadership at the national, state and local level. Politicians in conservative states (or in some cases, in states that are not necessarily conservative, but have been made so by voter suppression laws and gerrymandering of voting districts) have begun enacting laws that are beginning to directly impact the meetings and events industry. If we allow the pattern to continue who knows what will happen not only to our industry but to our very way of life? I for one don’t want to find out and encourage everyone to vote AND to vote for progressive candidates and issues.” ~~ Charles Chan Massey, founder and CEO, SYNAXIS Meetings & Events, Inc.

Not voting? To me it’s not an option. This letter, written in 1962 to President John F. Kennedy about voting rights, is indicative of why we should cherish and exercise our right to vote. For African Americans and women in this country, the right to vote was hard fought and though we thought it was won, there are still many states where voting rights are far from secure (Suggested: Google or other alerts for “voting rights” to become more aware of voting issues around the United States).

“Dr. Martin Luther King, Jr. once said, ‘Our lives begin to end the day we become silent about things that matter.’ Elections matter! I get frustrated and disappointed when I hear people say that they are not going to vote because they ‘don’t like either candidate.’ Throughout their young lives I’ve discussed with my five children the electoral process and reinforced that voting is not only a privilege, it is an obligation that we have as citizens of a free democratic state—a right that our forefathers gave us and many Americans have sacrificed to protect. And as important as the selection of our next president is, a general election has implications on so many other offices and propositions at the federal, state and local level that we need to educate ourselves on those issues and vote on them. I encourage you to exercise your right to vote and help shape the future of our great country.” ~~ Paul M. Van Deventer, president and CEO, Meeting Professionals International (MPI).

I’m with Paul on this; I hope you, readers, are too.

To prepare for writing this blog and newsletter, I began collecting “down ballot” (non-Presidential) issues that impact our industry. It’s not been an easy task! When I asked a number of industry associations if they collected ballot issues for the U.S., I got unequivocal “nos”—they did not have lists. That became (more) surprising when I learned that one CIC member, in particular, is working to influence an initiative in Seattle (I-124) about which you can read at the links in the second part of this October 2016 Friday With Joan newsletter.

I also solicited from a number of Convention Industry Council (CIC) member CEOs, and others who influence our industry, statements about why people should vote. My deep appreciation to those who provided the statements you can read interspersed throughout and at the end of this blog as well as that from Don Welsh, CEO of DMAI, with which this blog leads.

Consider that without exercising the right (and privilege) to vote—if you’ve not registered and missed 9/27/16 Voter Registration Daycheck here to see if your state or territory, or if you are an American living abroad, allows registration when you read this or same day as voting registration—you are missing an opportunity to influence the laws that impact you and our industry.

Our industry has been hit hard because of misperceptions about meetings (remember the “AIG effect”? “Muffingate”? The stress on government planners during the Congressional hearings? HB-2 in North Carolina and other like bills?). We can do more!

Throughout the years, the meetings industry has been vocal in its complaints about laws which make communities inhospitable. As members of the hospitality community, we have a duty to vote, to prevent the adoption of such laws and to ensure those who advocate them are not elected to positions of power. As an example, the State of North Carolina is now suffering the devastating economic consequences of its adoption of laws which would further discriminate against the LGBT community. In all of the many states in which similar legislation is being considered, and in the many states in which discrimination against members of the LGBT community – in employment, housing and access to service in restaurants and stores – remains legal, we must vote to make our voices heard. Little is changed by complaining. Everything can be changed by voting.”  ~~ Steve Rudner, managing partner of Rudner Law Offices, exclusively representing hotels and resorts.

Voting in national and local elections is one of the greatest responsibilities we have as citizens. SGMP’s hope for any election results is that there will be continued support and understanding of the importance of education and conferences in the government sector. We encourage members to be aware of legislative or ballot issues that may affect their meetings.” ~~ Michelle Milligan, CGMP, Society of Government Meeting Professionals (SGMP) national president.

If you think that every vote doesn’t count, it does. Thanks to Mental Floss for this great information.

This year, each and every vote is essential. I think people acknowledge this on some level, but it’s hard to say whether that will make people actually get out and be part of the turnout we so desperately need to see. The way I see it, it’s not just about who will be the next president (although that is a really BIG deal!)  Our choice in November also has the power to impact many state and local decisions to follow. Among the ones that concern me is legislation that adversely impacts how people are treated in our own back yards. I am deeply and personally opposed to the creation of laws that permit or even give the appearance of tolerating discrimination. With my association “hat” on, these types of laws could also cause serious harm to our meetings and conventions business by creating an unwelcome environment for convention sponsors and attendees. I hope that people who support and are passionate about diversity and inclusion will use their votes this November in ways that not only move our country forward, but also encourage fair practices and discourage discrimination in any form.”  ~~ Susan Robertson, CAE, EVP, American Society of Association Executives (ASAE) and president, ASAE Foundation, and CIC chair-elect**.

As a fourth-generation Washingtonian [the DC Washington], and one whose family had incredible debates about all political issues (any opinion was allowed), the importance of being informed and involved was always stressed in my family. In fact, my uncle ran for Congress a few years ago. 

My parents instilled a strong sense of citizenship and always stressed that we are responsible for our leaders and their results (or lack thereof). I received a degree in government and politics from the University of Maryland and interned for a political organization, then worked on Capitol Hill. I began my work in government relations and soon learned the value of organizations and the expertise they lend to our political process. We know that by being engaged, we can affect great outcomes and help design the future of our country. I am able to help my NACE members because of my government experience and am excited to see the work we accomplish within the Convention Industry Council as well.”  ~~  Bonnie Fedchock, CAE, executive director, National Association for Catering and Events – One Industry. One Association (NACE), and chair, Convention Industry Council**.

Here’s what you can do:

1. Register to vote if you’ve not done so, and ensure your co-workers, family and neighbors do too. Take our poll so we can see the power of the hospitality community.

2. Learn the issues and positions of local, state, and federal candidates. Share those issues in the comments section. If you are a voter from another country, in the comments to the blog add to the issues I’ve provided and tell us with what you are contending politically that could impact our industry (I hope everyone is keeping up with Brexit and the implications).

With thanks to colleague, friend, and former client, Karen Galdamez at COST, for this great resource to track tax and other ballot issues. Remember: where you hold meetings may not be where you vote and knowing—especially if you didn’t contract for a hotel or convention or conference center to tell you about increased taxes after a ballot or city council or state initiative—what you’ll pay is critical to your responsibility as a meeting professional (This does not let hoteliers and other suppliers off the hook! Let your clients know if there is an increase in taxes or service charges or other laws that could impact meetings).

Subscribe to the Business Journals for the cities in which you have contracted or are considering meetings. And get alerts for topics that include “hotel taxes,” “tourism taxes” and “infrastructure,” all of which impact our meetings.

3. Contact your member of Congress or a city council member or state legislator who might not know the value—financial and to the health and education of people—of meetings and our industry. On Meetings Mean Business’s Global Meetings Industry Day and at other times, do more than celebrate meetings. Reach out to the U.S. House of Representatives and US Sentate on important issues that affect the industry.

4. Share this newsletter and talk about the issues with co-workers, colleagues, family, neighbors and friends.

5. Vote on November 8. If you know someone who doesn’t have a way to get to the polls, offer to take them and then do so, or help them get an absentee ballot. If you have a meeting on November 8 or it’s a travel day, remind expected participants and exhibitors and sponsors to vote prior to leaving for your meeting. Consider having a viewing room on Election Night for those who want to be with others to watch.

6. Read these closing comments from our industry leaders and take them to heart. They’re voting. You should too.

The election cycle is essentially a series of face-to-face meetings and events that come down to one final in-person experience – casting your ballot. These national, state and local elections will influence regulation and/or legislation that could positively or negatively impact face-to face-meetings and our industry. As a representative of the Meetings Mean Business Coalition, we urge everyone to exercise their right to vote and be heard on November 8th. Because the most important moments and decisions are worth meeting about.” ~~ Michael Dominguez, CHSE, co-chair, Meetings Mean Business Coalition; SVP and chief sales officer, MGM RESORTS INTERNATIONAL.

As a member of the travel industry, you should vote to make your voice heard at the local and national level. The $2.1 trillion travel and tourism industry is truly bipartisan and positively affects every Congressional district in the United States. No matter who wins the White House this fall, one thing is certain: travel works for America. It’s why we will continue our work with policymakers at all levels to ensure that travel is secure, accessible and efficient.” – Roger Dow, president and CEO, U.S. Travel Association.

I encourage everyone to make sure their voice is heard when it comes to any type of election of ballot. I, too, believe that active participation in any democracy is an important right and responsibility that we all have. Thanks to you for continuing to ‘being a vocal conscious and advocate’ of the meetings and events industry.” ~~ Robert A. Gilbert, CHME, CHBA, president & CEO, Hospitality Sales & Marketing Association International (HSMAI).

As the final countdown to Election Day is upon us, now is the time to take a stand and support candidates at all levels of government—city, state and federal—who will advocate on behalf of hoteliers. The stakes are higher than ever for the hotel and lodging industry as new legislative and regulatory opportunities and challenges continue to emerge. With one unified and powerful voice, we can define our industry and your involvement is critical to these efforts. We encourage all of you to get out the vote and support candidates who will make our industry stronger.” ~~ Vanessa Sinders, senior vice president, government affairs, American Hotel & Lodging Association (AH&LA).

Our constitution gives us the right to participate in our destiny. Yet, bad officials are elected by those with best intentions, but don’t vote. If you want your voice to be heard, use your vote; it is one of your most powerful possessions.” ~~ Deborah Sexton, president & CEO, Professional Convention Management Association (PCMA).

*With apologies to Samuel L. Jackson and the company for whom he does commercials for the title of the blog.

**Susan Robertson and Bonnie Fedechok are not speaking on behalf of the Convention Industry Council. Their CIC positions are there for informational purposes only.

Back to School: Industry Degrees and Other Education

Originally published Meetings Today Blog

Back to School: Industry Degrees and Other Education

It’s September and, for many, thoughts turn to “back to school” which made me wonder where and how readers of Friday With Joan learned to plan meetings and events.

Are you of a generation who went to school for a degree in meeting and event planning or hospitality management? Or were you like many—certainly those of us “of a certain age”—who learned by doing? Are you among those who got into this industry because you planned family events and someone told you how well you did it and that it was a career, so you jumped in and never took a class?

Perhaps you learned by doing and then took a meetings and events certificate course like the one I teach at the University of North Carolina-Charlotte.

I guess, because you are reading this, you have more education, formal or informal, than many; that the education you’ve received is a mish-mash and includes webinars, periodicals, blogs, discussion groups and industry involvement, and perhaps a degree in this field or in something unrelated.

My first experience organizing events was in the early ’50s when my friend, Alan, contracted polio and I organized street fairs to raise money for polio research. My first industry-sponsored education was not until after I moved to D.C. (1978), joined MPI (1980) and shortly thereafter, attended MPI’s Institutes.

It was, then, a five-day intensive program of classroom learning with the best in the industry (thank you, Howard Feiertag, Ken Fischer, Jed Mandel, Peg Mahoney and others) and experiential learning through project development (With others like Arlene Sheff and Carol Krugman, I later taught at “Institutes,” a program I wish MPI would revive. It and the old PCMA-Sheraton Showcases were among the best for industry-led education).

On the supplier side of the industry, Cornell, Michigan State, and UNLV have all had classes in hospitality/hotel management for years. Classes in meeting management are, considering the age of the profession, relatively new.

(You can learn more at ICHRIE about this side of the industry).

The Convention Industry Council (CIC) and its member organizations have gone to great lengths to add to the body of knowledge available including the development of the CMP program and the APEX initiative. Universities, colleges and community colleges have both degree and certificate programs in meeting and event management.

And there are masters and Ph.D. programs in various aspects of meeting management as well as in hotel operations.

Does it take a degree to learn and practice meeting management? Should a degree be required to be a professional in the meetings industry? To get a job? My friend, Chris Galvin, with United Way in northwest Ohio, plans lots of events and had known little about our industry until we met in the early 2000s.

Interestingly, as I was putting the finishing touches on this blog, she sent to me this article that questions the requirement of a degree for work in many fields. After all, President Lincoln “read for the law” versus going to law school and was a fine president!

Here’s what I believe:

  1. Lifelong learning is critical—whether that learning is required (for CEUs to maintain one’s CMP, for example) or not. Daily, there are changes in the world that impact what we do and what we must know to do it.
  2. Access to education is greater for those with internet access which gives those of us reading this an advantage over many in countries where hospitality and tourism could benefit individuals and the economy.
  3. The number of groups and discussions on Facebook and LinkedIn, among industry association peer groups, via industry and business periodicals, could fill days of learning and provide necessary tools.
  4. Those who are lifelong learners and who mentor and help others learn will succeed personally and move our industry’s progress along.

Read too what three industry professors have to say, and an industry colleague not long out of school, about their experiences and what we need for the future.

Weigh in on what you think should be required for someone to work in our industry and what a relatively recent graduate, Ashley Akright, discusses about her education and what we need in the future. Help others learn by sharing where and how you’ve gained the knowledge you have.

In what areas do you think we need to provide more or different education and in what ways the industry—whether through the established groups like PCMA, MPI, IAEE and all the CIC member organizations—or the newer groups like SPiN and the experiential like the recent [ctrl]+[alt]+[del] can do to further our education.

What are your recommendations for how our industry can help those now in the industry, and those to come, learn?

Lastly, it’s fitting that this, my 100th blog post for Meetings Today, is about education: learning is a subject about which I am passionate! Two of the first industry honors I received were for my contributions to education: one, with a photo of me holding a ruler, apple, and chalkboard, as one of “15 Who Made a Difference” in the industry from an industry publication, and not long after, from PCMA as “Teacher of the Year.”

Later, HSMAI honored me (along with Keith Sexton-Patrick, Jim Daggett, and the late Doris Sklar) for our contributions to industry education; IACC honored me as the only non-member to receive their Pyramid Award, and later, the Mel Hosansky Award—both for education, and the latter, the only non-member other than the late and dear Mel himself, to receive it.

Most recently, PCMA’s Foundation honored me as, so far, the only non-academic for lifetime achievement as an educator where I joined two remarkable industry educators, Patti Shock and Deborah Breiter who preceded me. For all these honors, I’m grateful. More, I’m grateful to be able to continue learning and teaching.