Category Archives: Hospitality

9 Ideas to Innovate Meeting Design and Delivery

Originally posted on Meetings Today Blog

9 Ideas to Innovate Meeting Design and Delivery

With thanks to Anu Garg of A Word A Day for this:

“Most creativity is a transition from one context into another where things are more surprising. There’s an element of surprise, and especially in science, there is often laughter that goes along with the ‘Aha.’ Art also has this element. Our job is to remind us that there are more contexts than the one that we’re in—the one that we think is reality.”
— Alan Kay, computer scientist (born May 17, 1940)

Surprise and joy. These are the emotions I have felt when an educational experience, in particular one in a school or meeting setting, was creative and transitioned from the usual straight rows of chairs to a more audience-centric setting and from a lecture to an engaging, interactive experience.

These same emotions were felt in Stanley Blum’s civics class in my Ohio high school where the (awful!) tablet chairs were set in a circle versus the straight rows in most other classes. Surprise and joy are also what I felt when (the late) Lenore Clippinger allowed us to bring pillows on which to sit on the floor of her English Literature class in the same school. And when Mr. Blum invited us to his home for current events discussions and we sat on comfortable furniture and were served cocoa and cookies.

Come to think of it, it’s similar to what Bill Host, and I created at a PCMA discussion “session” about Dan Pink’s “A Whole New Mind”: some cocktail tables, beanbag chairs, lots of windows, small vases of flowers on the tables, and cocoa, tea, coffee and cookies. [For that, thanks to Kim Peterson at Seattle Sheraton who helped create the setting].

Yes, I’ve written about some of these experiences before (here and here). Additionally, in the sidebar of the June 2017 Friday With Joan newsletter (which also includes this blog post), I interviewed the Blums’ daughter, Sarah Routman, about her work. Clearly she too was influenced by her dad’s examples of good education and learning.

Jeff Hurt, a colleague and friend since his long-ago days working at MPI, and now Executive Vice President, Education & Engagement at Velvet Chainsaw Consulting—who describes himself as “a lifelong learner trying to embrace learning, unlearning and relearning”—reads and writes extensively about learning and the brain.

Janet Sperstad, Ph.D., Program Director of the meeting and event management degree at Madison College in Wisconsin, wrote her dissertation, “Purposeful Meetings: Driving deeper meaning, insights and innovation,” on the topic of better meeting design.

Janet was also recently interviewed in this great article from PCMA about the paper she and Amanda Cecil, Ph.D, CMP, associate professor and chair of Indiana University’s School of Physical Education and Tourism Management, are writing entitled “Purposeful Meetings: How to Plan with Deeper Meaning, Innovation and Insight in Mind.”

(You can learn more here about Janet and Amanda’s work).

For years, in teaching “meeting planning 101” classes for MPI, PCMA, ASAE and others, I’ve conducted an exercise by first saying “Adults learn and participate best in pleasant surroundings” followed by the question “What makes it pleasant for you to learn?”

This is often paired with an exercise of drawing a three-panel cartoon of one’s best learning experience. (Thank you David Johnson from whom I learned, at an International Association of Facilitators (IAF) meeting, this activity that can be adapted to many situations and makes me think of the exercises in the aforementioned Dan Pink book).

>> ACTION: Try this. Identify what makes it pleasant for you to learn, and if you’re willing, add what that is, in the comments section below. <<

Were you able to quickly identify the elements of “pleasant”? Or were you, like most, in need of parameters to identify where the “pleasant experience” and the “best learning experience” occurred (at a conference? in a school setting? in the office? at home?)? Or was it difficult to remember your best learning experiences?

It may be like the (in)famous quote from the late U.S. Supreme Court Justice, Potter Stewart, about pornography: “you know it when you see it”. We know a good meeting or learning experience when we we see it or don’t.

Mine? I’ve cited some from high school. I know I don’t like straight rows of chairs or tables—even crescent rounds in straight rows. The sight lines are always awful and the rigidity of the settings sets a “bad school” atmosphere for me. I love natural light from windows, food and drink available at all times, interaction—natural not forced—with others with whom I’m learning [one day, on a plane or train, I know, after reading a great article, I’ll engage those around me in discussion!], and the ability to do what I need—sit, stand, put my feet up, or leave if it’s not working for me.

If you read the May 2017 Friday With Joan newsletter you learned I was in college full time for only a year where most classes were in auditoriums with seats with tablets. Even without the formal education of the colleagues cited and interviewed I am an avid reader and observer of people interacting and learning in different settings.

I am curious about those, who like I, abhor straight rows and lectures, find TED and all the spin-offs effective since they are, in essence, well-rehearsed lectures. I watch many “TED talks” and especially like this one of Sunni Brown on doodling. She’s engaging as are many TED-talkers and programs. They are really lectures but they are lectures with personality, right? And they are lectures with opportunities to engage with others.

When I think about what makes it pleasant for me to learn and the experiences I’ve had that were conducive to learning in meetings, I think of these:

1. ODNetwork: in working as the planning consultant with them, they set a standard meeting room as theatre-in-the-round which created a different mindset just by walking into the room. And it was low key and worked—just a short stage in the center of the room and chairs set around the stage, circled, with multiple aisles.

2. ODN and IAF both had areas for creativity where, at any time, one could color, build and use different materials to relax and use one’s right brain. Disney created similar experiences for PCMA and ASAE in rooms that I remember going to often because the spaces themselves were differently set with lots of creative materials. In one, at an ASAE meeting years ago, in a session held in the room, the first instructions were to take our shoes off and put our heads down on our arms on the table and to listen to a (children’s) story. (Yes, this can be adapted for those who are differently abled).

3. ASAE, at a meeting in Boston years ago, set all general sessions in the round. The stage was round with a rotating center on which a lectern stood and behind which a few people delivered their messages. Screens were flown from above and all around the stage, easily visible for each section of seats. More speakers—(it must have been the early ‘90s because James Carville and Mary Matalin were among them)—walked around the stage. Because, if I remember correctly, no one was more than 10 rows back from the stage, seated with lots of aisles down which there was entertainment each morning before the general session started, I looked forward to going to each general session which is not my norm! More it meant that those who like to sit on the aisle could more easily do so and not disrupt those who wanted to leave since the rows were short.

4. ASAE again created a novel setting also in Boston (hmm…was it Boston?) years later where there were different seating configurations in the ballroom foyer and lots of screens on which you could watch the general sessions without being in the large dark room set in rows. I’d started in the ballroom and was driven out by the size, dark, and “usual” set to the foyer.

What didn’t work: the foyer set was conducive to, and I believe intended for, conversation, perfect for Aural learners. (One could even get a shoeshine and still watch the programming in the general session in another area of the convention center).

A colleague and I sat in the foyer and talked about what we were hearing and seeing, and were “shushed” by others. When doing something different, explain the how and why and how to use it to the best advantage. Different for the sake of different doesn’t work unless we educate those in attendance.

5. PCMA, at one meeting, set general sessions and breakouts in theatre-in-the-round. A lawyer colleague and I presented our session in one of those breakout rooms. Outcomes?

  1. People entered without having been told why the rooms were set differently.
  2. Most everyone stayed in what would usually be the “back”—that is by the doors—rather than going to the sides or other side of the center of the room’s slightly raised platform.
  3. PCMA, I was told, didn’t use that set again because a) speakers didn’t know how to use it [see the sidebar interview and in particular what Paul Radde has to say] and b) it wasn’t explained to the meeting participants. They expected a lecture at which they could stare. (Yes, there were screens around the room so any visuals could be seen easily no matter where one sat).

6. When PCMA first experimented with “Learning Lounges”, and other interactive areas for those of us who prefer learning with each other (like the hallway conversations many love and the “peer learning” that MPI’s Foundation discovered years ago was really what most of us call “networking”), it was far more intimate than it has become.

Remembering the first year, a colleague and I sat in the area behind the stage where we could watch and still talk with each other. I tweeted with someone who was in front of the stage wishing she weren’t “stuck” and not permitted to talk during the session and for whom leaving felt awkward and rude to the speaker.

Maybe what we need are more “norms” or ground rules that allow people to move as needed without feeling they can’t leave like what, in Open Space Technology used to be called “The Rule of Two Feet” (“If it’s not working for you, you may leave”) and which has been renamed “The Law of Motion and Responsibility” to be more inclusive of those who may not have or use two feet.

7. MPI has experimented with different designs including using Open Space Technology where the audience, with some subject matter parameters, sets the agenda. Having used Open Space (for which I am eternally grateful to Harrison Owen, initially, and later to Lisa Heft) for a variety of clients, it’s one way to accommodate different types of learners and peer learning. It’s not for every person or meeting. With World Café  it’s one more option in one’s toolbox of design.

8. Loretta LaRoche, the capnote (closing) speaker at an IACC meeting years ago, did just what Sarah Routman suggests in the sidebar: her very being and work created laughter, great big tear-rolling, doubled-over laughter. She allowed us to leave feeling good about our work, ourselves, and the conference with her style and words. I can’t remember leaving a conference ever feeling so good. (This, a Loretta LaRoche YouTube clip about “wearing your party pants,” should make you feel the same now).

9. Recently at ExhibitorLive, I presented back to back sessions about creating different meeting settings and delivery methods. I asked for and through the understanding of Dee Silfies, responsible for education, and of CORT Furniture for the different furniture—not all of which was too low for those who may not be able to get down to or up easily—we created an example of what can be done. At the break (30 minutes versus 15 or even the back-to-back-to-back with no time between sessions at too many meetings), some participants who’s not signed up for the second session, did so.

They liked my style of teaching, the creative tools used, the “norms” and permissions given, and the set that was more relaxed and comfortable and included some crescent rounds for those who wanted more traditional seating.

Here’s the thing: it is messy and more difficult to design conferences and meetings to accommodate different learning preferences and comfort levels, and adding genuine laughter, for and from those who are participating and delivering.

As we continue to learn more about learning and interactive—”audience-centric,” experiential, community-focused—gatherings, we will need to change what we do. And to do so means involving our partners (aka “suppliers”) and those responsible for the fire laws and other safety and security issues, and policies governing spaces. Having suggested that many years ago after being told “no rounds” in a convention center unless we were serving food, I’ve not yet seen that the industry is meeting with all the right participants to make massive changes.

There are enough researching and talking about changing learning models at meetings that the revolution to create better conventions and conferences is upon us. ASAE just completed XPD about which the reviews are still coming in. I’m hopeful you’ll join in and tell others the creative ways you’ve designed and delivered events and meetings and more, suggest ways we can better truly partner with venues and vendors rather than just looking to them for underwriting. I’m convinced they are the key to making it work by understanding education and how their spaces and work can contribute. Share this with each other and your partners. Let’s move meetings forward. Really!

This blog post and the June 2017 Friday With Joan newsletter are dedicated to the people and organizations noted below because they want people in sales to learn more about how to help market, sell and service more creative, comfortable, conducive-to-outcomes, experiences. It seems our industry has relegated “suppliers” to a category of “sponsors” and “underwriters” versus full partners in learning and creating (or co-creating if we’re still using that buzzphrase) and suggesting different uses of their spaces.

Thus, this blog post is dedicated to Michael McQuade, Director of Sales, Washington State Convention Center, and founder of Emerging Sales Professionals, an organization committed to helping those in hospitality sales learn more to aid them in making meetings and eventsand those who sell space and servicesmore rounded in their knowledge beyond “rates, dates and space”, and to Convention Sales Professionals InternationalI had the privilege this Spring of presenting sessions to both organizations on how to be consultative sales professionals by understanding the elements of good education at meetings.

Additional thanks goes out to Brent Grant, CMP, for patience to create the right audience-centric room set. Also to Jane Kantor of Visit Bellevue and the Meydenbauer Center and Julie Deweese of the Oregon Convention Center, for their creativity in programming.

Click here to view additional content in the 06.02.17 Friday With Joan newsletter.

2017 Meetings Industry Hopes & Predictions

Originally published Meetings Today Blog

Predictions and resolutions are the stuff new years are made of. In the last days of 2016, on Facebook and other social media sites, after the deaths of beloved celebrities, many said they wanted 2016 over; that “enough was enough.”

Keith Knight, known mainly for his cartooning but to me known as a brilliant speaker on police brutality and race relations, got it right in his Jan. 1, 2017 cartoon.

Others of us, in reaction to the election results in the U.S. and elsewhere, to the horrors against humanity in so many countries, including the United States—the killing and homelessness and poverty of so many—wondered if we could just hold on to 2016 to get it right before we started again.

2017, alas, is here.

At the end of 2015, I wrote a predictions blog that I never posted. I reviewed it at the end of 2016 and found, much to my dismay, too much was still true.

Instead of revising that, I started over, seeking, before I wrote, input from colleagues in a variety of positions in our industry. My thanks to those who were able to respond; to those whose lives made it impractical, I hope, when you read this, you’ll add what you might have said if you had been able.

The questions I asked of colleagues and my responses follow. Add what you hope and predict for our industry—or more broadly, for our world—in the comments below. And please answer the poll questions too so we have a sense of what you, our readers, think.

The world is in a great deal of flux. What is your hope for meetings and our broader hospitality industry for 2017?

I hope that we…

  1. Remember that hospitality and meetings are about people, bringing them together to solve problems, learn and take the results of those interactions back to their work places, communities, homes and to renew body, spirit and knowledge.
  2. Look at technology as a tool not as a solution at and for meetings and at and for facilities—that replacing people’s jobs (concierge, room service, front desk, restaurant servers and perhaps meeting professionals since anyone, right, can take forms and complete them to arrange a meeting, etc.) with robots or other technology may not be the best thing for our economies and for what may soon not be a relationship industry.
  3. Help build on the diversity and recognition of those over-represented but not recognized or in positions of authority (women and people of color) and people of more diverse backgrounds through more conversations like the one used here. Also that hotels stop giving excuses for not being really accessible while pretending to be in compliance with the ADA (Watch for an upcoming newsletter on accessibility, personal experiences and what you can do).
  4. Take our responsibilities as industry professionals seriously and learn more about how meetings can be different than they have been. (You know my stand on awful room sets. If just one hotel or conference center could please have an ad or website with a room set that is audience-centric…).
  5. Act against laws in states like Texas where they are likely to enact a law similar to that North Carolina passed and that caused meetings and business to cancel. If you can’t see it as a human rights issue, see it, as diversity is always positioned in our industry, from the business case (If you read this before or during PCMA in Austin, head on over to the State House for the opening of the Legislature on 1/10).

If you choose to do so, what are your hopes for the world for 2017?

My hopes are not much different for the world as for our industry and mirror many of those expressed by my colleagues in what I call “Part 2” of the Jan. 6 newsletter.

As a child and still as an adult, I’ve always believed if we could just talk with each other and see life from each other’s points of view or experiences, we might make peace. So the optimistic idealist (or pessimistic optimist) in me wants to believe that in spite of the dictators and torture, in spite of the pretense of getting along when we don’t, we might find common ground (See the link above and here again for an example).

What is your prediction for one area of meetings or hospitality for 2017?

If the new U.S. President and his Administration make it more difficult for people who are Muslim or who reside in Muslim-majority countries to come to the United States, meetings—scientific and medical meetings in particular—will suffer the lack of broad input leading to a loss of research and solutions to serious problems. Just as the cutback in the ability of U.S. scientists and others to attend conferences when the scandals about meetings hit, a ban on those who can attend conferences will hurt us all.

Of course, the cutback on U.S. government meetings is likely to remain in the wake of budget considerations and the President-elect (or President, depending on when you are reading this) calling for agencies to shut down and people to be laid off. I can only imagine more U.S. government meetings being hit. Not good for any of us! But then perhaps it won’t happen if we speak up about the impact it has on people and business.

Most of all, I will try to write about things that stimulate conversation and thought and hope you will provide input so I know what you need/want to make our industry better.

On a personal note: at the end of this year, two people important to me died: one, an association stalwart, Ed Able, once CEO of the American Association of Museums, and the other, the young husband and father of a meeting planning friend and colleague, Shira Kundinger. Other friends suffered cancer and other illnesses and were hospitalized. And we observe at the first of the year the yahrzeits (death anniversaries) of dear friends and colleagues, Laurie Meyer and Stan Aaronson.

I thus wish each of you a healthy and safe new year.

May you find purpose to act on what’s important to you, may you find a way to be inclusive in your actions and thoughts, and may you help make the world a better place.

 

Is Alcohol Needed at Meetings & Events?

Originally published Meetings Today Blog
The stories from Russia about the lives lost to alcohol poisoning (from both vodka and less traditional “beverages”) are devastating but no more so than this article about the how heavy drinking for women has been “normalized” or even romanticized.

I’ve written before about this topic and will continue to talk and write about it because it is a health and a safety issue—for those who consume alcohol, those who are in their paths when they drive and all those who surround them.

It’s an issue of host responsibility and liability when one has a holiday* (office, friends and/or family) party or a meeting or event or invites others to events as suppliers in our industry do. It astounds me that we still consider an event not “festive” enough if alcohol is not served. Given the make up of our industry (believed to be mainly women) you’d think we’d be more careful about wanting to not poison people.

I drink now and then. In my immediate family, alcohol just wasn’t consumed so I never developed a “taste” for it and I’m fortunate to not be an alcoholic, active or in recovery, as so many friends and colleagues are. I’ve always said I’m not “anti” alcohol consumption but after reading the above noted story about women and consumption, I may change my mind.

These guides from MADD and FindLaw cover dram shop laws; another from the Global Gaming Business Magazine provides more information. It’s always best to talk with your organization’s or client’s attorney and those involved in risk management to learn more about you and your organization’s responsibilities for alcohol service.

Laws vary by country. If you’re conducting a meeting or business outside the United States, learn more about customs and laws to ensure safety and protection and appropriate behavior.

Whether it’s New Year’s Eve or an industry event, a family gathering or a meeting you’ve planned, plan responsibly for alcohol consumption and consider if you really need it at all.

*If you’re already looking ahead to next “holiday season,” please try to be inclusive of all: not everyone is permitted to attend parties; not everyone celebrates the same winter holidays; and if you’re decorating in red and green, considered traditional Christmas colors [Hanukkah’s are silver or white and blue; Kwanzaa’s are red, black and green], call it a “Christmas party” since the decor won’t fool anyone!

I wish a safe and healthy new year to each of you. Watch for the Jan. 6 Friday With Joan newsletter for hopes and predictions from me and others in our industry.

‘Ethical Negotiation’ – An Oxymoron?

Original published Meeting Today Blog 

'Ethical Negotiation' - An Oxymoron?

Psst… did you hear the one about the hotel salesperson and the customer who didn’t disclose their policies and history? OK, maybe that’s not a common setup for a punchline.

But everyone says it: there must be “hidden charges” that involve a financial risk to meetings that hotels never disclose, seemingly in order to protect themselves from major catastrophe. This causes meeting organizers to believe they’ve been “caught” by someone unscrupulous because if they were really our partners, wouldn’t all the information be disclosed at the start of the relationship?

Conversely, hoteliers and other vendors, working with a wide range of customers say they are frustrated that RFPs (Requests for Proposals)—whether written, electronically completed or phoned in—don’t describe an entire meeting, its needs or its history.

Those with many years of planning, sometimes for the same organization, where year-to-year meetings are pretty much the same; those with little experience; or the well-meaning person who, based on a social media group’s interest, wants to convene face-to-face gatherings, all sometimes take short cuts.

Without all the facts, hotels and other vendors may take for granted that what they get is enough and the person from whom it is received knows enough to ask the right questions. Neither party wants to lose money. In fact, the expectation for each side is that a profit be made, or for the group, at least a break-even financial outcome. Each party wants to believe the other is not withholding information.

I’ve written and taught about contracts*, ethics, and negotiations for years, most recently in the August 2016 edition of Friday With Joan and again in the article “7 Keys to Hotel Contract Success” and spoke on a webinar about contracts for Meetings Today, and for UNCC in a class (for which you can enroll for the spring semester). I’ve spoken at chapter programs for MPI, PCMA, SGMP and others. Yet, emails and calls tell me that disclosure and transparency are still not how we operate as an industry.

I speculated that it’s perhaps because:

  • Hospitality is still a “relationship industry” and with that is implied there is a belief in the honesty and integrity of those with who we partner on meetings and events.
  • It is also implied there is sufficient experience to be able to know the lingocontract terms and when to say “I don’t know” and then find out versus bluffing one’s way through a negotiation to a contract that may not make sense to you or that you may not even be able to defend if need be.
  • We want to believe in the honesty of the party with whom we are working and we don’t want to “play our hand”—that is, show what we may not know so, we believe, we can avoid being taken advantage of.
  • We don’t know what we don’t know.
  • We’re busy and don’t want to take time to ask questions or questions are discouraged, or when asked, a standard “it’s out corporate contract” (or addendum) is the response, without digging deeper.
  • Sellers put pressure on buyers to “sign now” or lose the deal, partly because many sellers and some third-parties are incented on the number of room nights booked by quarter or year-end and have quotas they must reach.

Just as I hear from colleagues, friends and strangers about ethics issues, I receive questions about contracts, often when there is a potential crisis. A recent incident led me to write this blog and to invite comments** from others in the industry.

One request for help was from a non-industry social media group moderator who, with the encouragement of the group, agreed to organize a multi-day, face-to-face meeting. Based on the expression of interest—not a much different experience than that of a corporate planner whose CEO says “Let’s put on a show,” or an association planner whose Board says, “There’s a great need for a new program on this great new idea”—the person or “meeting convener”—found and booked a hotel.

The meeting convener (not a planner, professionally) signed a hotel contract that, if you read or listened to any of the above linked information or that of others like Tyra Hilliard, was not favorable at all to the individual or group.

The convener, even though it appears the hotel may be sold out by transient and other rooms over the dates booked, may still be on the hook for upwards of $40,000. Even for an association or corporation, $40k is a huge hit!

For an individual, it could be devastating.

Here’s what I think could have been done to prevent or mitigate the outcomes and what can be done going forward by us all. Add your suggestions in the comments section of other ideas for those whose knowledge of the industry is less than yours, or for those who may have never planned an event. (If you prefer to have a comment posted anonymously, email me and I promise to keep what you say confidential and post the comment anonymously. Just please identify yourself to me).

By the hotel

  • Ask more questions about why the convener thought the number of room nights contracted was accurate.
  • Check history … though for this group there was none but still, what happened to the practice of checking, which I’ve found has gone out the window for expediency? … but I digress slightly…
  • Explain how hotels operate, how they make money, and what the financial risks were to the convener of the number of guest rooms and other provisions.
  • Provide a sliding scale of guest rooms, and based on reservations and registrations, increase as needed at a negotiated group rate.
  • Be transparent in all you say and do.
  • Negotiate an audit clause so that those who made reservations outside the group block, perhaps at a greater discounted rate, would be counted toward group pick up.

By the convener

  • Research to learn more about how meetings are held and how hotels operate, what contract provisions will be fair to both parties and what risks may be involved.
  • Charge a non-refundable pre-registration fee.
  • Explain to the group—once research has been conducted and the hotel had explained to the convener—the risks for the individual so that the burden would be shared.
  • Ask more questions to understand the clauses, financial obligations and the risk.
  • Be transparent in the information you provide and the negotiations you conduct.

I want to believe our industry is ethical and honorable. I’ve always said there are no hidden fees, just fees that we planners forget to ask about and cover contractually.

I also want to believe these points from the CMP Standards of Ethical Conduct Statement and Policy—“Maintain exemplary standards of professional conduct at all times,” and “Actively model and encourage the integration of ethics into all aspects of the performance of my duties.”—guide even those who are not CMPs, and that we all want to conduct business transparently.

Although I cannot provide exact language, I recommend negotiating something like “all terms and conditions that impact the financial and operational aspects of the event have been disclosed in the Agreement or they will not be in effect” into your contracts.

But don’t take my word—talk with an industry attorney, preferably a member of AHIA – the Academy of Hospitality Industry Attorneys.

I really do believe that ethical negotiation is not an oxymoron. Tell me I’m not delusional!

*As always, my disclaimer in reference to any contract issues: Although I am an expert witness in industry disputes, these materials are provided with the understanding that the author is not engaged in rendering legal, accounting or professional services through the distribution of the materials. If expert assistance is required, the services of a professional should be contracted.

**I’m grateful to those who were willing to respond—although I was surprised by some of the responses—and help further the conversation. I hope you’ll join in with your comments below.

 

What’s on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

Originally posted Meetings Today Blog

What's on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

What’s on Your Ballot?* VOTE Nov. 8 – Our Industry Matters!

“Within the last decade, the travel industry has experienced tremendous change and has been dealt various struggles and challenges. Many of these have played out in the political realm. As another election approaches, we all need to be informed as to where the candidates stand on issues important to our industry and how referendums on the ballot may affect us—whether positive or negative. This is also an important time to engage in the civic conversations. Members of our industry need to engage candidates before the election and inform them of the powerful economic impact and job creation our industry provides to thousands of communities throughout the U.S., and equally as important, the effects of various policy proposals. They need to know the travel industry constituency is one they cannot ignore.

Waiting until someone wins an election is often too late. Their priorities may already be set, their views already formed. I would encourage everyone to participate to the level they can starting with voting. Nothing is more important!”  ~~ Don Welsh, president and CEO, Destination Marketing Association, Intl. (DMAI).

My first vote was on my birthday during the 1968 Ohio Primary (It’s OK to do the math!). Before that, as a child, accompanying my parents when they voted, the magic of the voting booth—then a booth with a curtain and levers, something I miss—was a remarkable experience. In a family where, if you read my Sept. 26, 2016 blog you know news and reading were a daily part of our lives, politics and elections were always discussed.

Voting, my parents instilled in me, was the most sacred right we had which was especially stressed by my Dad (of blessed memory), who’d fought in WWII, and both parents fought block-busting and worked for civil rights. Knowing the issues and candidates was a subject of dinner and other conversations. Political conventions—when they were more than “made-for-TV” events—were looked forward to and watched well into many summer nights.

This year, the U.S. faces a contentious presidential election, the outcomes of which will impact our lives and our industry for years. I read and hear many people say they won’t vote at all because they don’t like either of the two major U.S. Parties’ candidates or the two third party candidates. More, I hear Millennials are not as concerned about voting. My friend and colleague, Charles Chan Massey said:

I’ve been registered to vote since I turned 18 and have never missed an election yet. This year more than ever it’s important to vote AND to elect progressive leadership at the national, state and local level. Politicians in conservative states (or in some cases, in states that are not necessarily conservative, but have been made so by voter suppression laws and gerrymandering of voting districts) have begun enacting laws that are beginning to directly impact the meetings and events industry. If we allow the pattern to continue who knows what will happen not only to our industry but to our very way of life? I for one don’t want to find out and encourage everyone to vote AND to vote for progressive candidates and issues.” ~~ Charles Chan Massey, founder and CEO, SYNAXIS Meetings & Events, Inc.

Not voting? To me it’s not an option. This letter, written in 1962 to President John F. Kennedy about voting rights, is indicative of why we should cherish and exercise our right to vote. For African Americans and women in this country, the right to vote was hard fought and though we thought it was won, there are still many states where voting rights are far from secure (Suggested: Google or other alerts for “voting rights” to become more aware of voting issues around the United States).

“Dr. Martin Luther King, Jr. once said, ‘Our lives begin to end the day we become silent about things that matter.’ Elections matter! I get frustrated and disappointed when I hear people say that they are not going to vote because they ‘don’t like either candidate.’ Throughout their young lives I’ve discussed with my five children the electoral process and reinforced that voting is not only a privilege, it is an obligation that we have as citizens of a free democratic state—a right that our forefathers gave us and many Americans have sacrificed to protect. And as important as the selection of our next president is, a general election has implications on so many other offices and propositions at the federal, state and local level that we need to educate ourselves on those issues and vote on them. I encourage you to exercise your right to vote and help shape the future of our great country.” ~~ Paul M. Van Deventer, president and CEO, Meeting Professionals International (MPI).

I’m with Paul on this; I hope you, readers, are too.

To prepare for writing this blog and newsletter, I began collecting “down ballot” (non-Presidential) issues that impact our industry. It’s not been an easy task! When I asked a number of industry associations if they collected ballot issues for the U.S., I got unequivocal “nos”—they did not have lists. That became (more) surprising when I learned that one CIC member, in particular, is working to influence an initiative in Seattle (I-124) about which you can read at the links in the second part of this October 2016 Friday With Joan newsletter.

I also solicited from a number of Convention Industry Council (CIC) member CEOs, and others who influence our industry, statements about why people should vote. My deep appreciation to those who provided the statements you can read interspersed throughout and at the end of this blog as well as that from Don Welsh, CEO of DMAI, with which this blog leads.

Consider that without exercising the right (and privilege) to vote—if you’ve not registered and missed 9/27/16 Voter Registration Daycheck here to see if your state or territory, or if you are an American living abroad, allows registration when you read this or same day as voting registration—you are missing an opportunity to influence the laws that impact you and our industry.

Our industry has been hit hard because of misperceptions about meetings (remember the “AIG effect”? “Muffingate”? The stress on government planners during the Congressional hearings? HB-2 in North Carolina and other like bills?). We can do more!

Throughout the years, the meetings industry has been vocal in its complaints about laws which make communities inhospitable. As members of the hospitality community, we have a duty to vote, to prevent the adoption of such laws and to ensure those who advocate them are not elected to positions of power. As an example, the State of North Carolina is now suffering the devastating economic consequences of its adoption of laws which would further discriminate against the LGBT community. In all of the many states in which similar legislation is being considered, and in the many states in which discrimination against members of the LGBT community – in employment, housing and access to service in restaurants and stores – remains legal, we must vote to make our voices heard. Little is changed by complaining. Everything can be changed by voting.”  ~~ Steve Rudner, managing partner of Rudner Law Offices, exclusively representing hotels and resorts.

Voting in national and local elections is one of the greatest responsibilities we have as citizens. SGMP’s hope for any election results is that there will be continued support and understanding of the importance of education and conferences in the government sector. We encourage members to be aware of legislative or ballot issues that may affect their meetings.” ~~ Michelle Milligan, CGMP, Society of Government Meeting Professionals (SGMP) national president.

If you think that every vote doesn’t count, it does. Thanks to Mental Floss for this great information.

This year, each and every vote is essential. I think people acknowledge this on some level, but it’s hard to say whether that will make people actually get out and be part of the turnout we so desperately need to see. The way I see it, it’s not just about who will be the next president (although that is a really BIG deal!)  Our choice in November also has the power to impact many state and local decisions to follow. Among the ones that concern me is legislation that adversely impacts how people are treated in our own back yards. I am deeply and personally opposed to the creation of laws that permit or even give the appearance of tolerating discrimination. With my association “hat” on, these types of laws could also cause serious harm to our meetings and conventions business by creating an unwelcome environment for convention sponsors and attendees. I hope that people who support and are passionate about diversity and inclusion will use their votes this November in ways that not only move our country forward, but also encourage fair practices and discourage discrimination in any form.”  ~~ Susan Robertson, CAE, EVP, American Society of Association Executives (ASAE) and president, ASAE Foundation, and CIC chair-elect**.

As a fourth-generation Washingtonian [the DC Washington], and one whose family had incredible debates about all political issues (any opinion was allowed), the importance of being informed and involved was always stressed in my family. In fact, my uncle ran for Congress a few years ago. 

My parents instilled a strong sense of citizenship and always stressed that we are responsible for our leaders and their results (or lack thereof). I received a degree in government and politics from the University of Maryland and interned for a political organization, then worked on Capitol Hill. I began my work in government relations and soon learned the value of organizations and the expertise they lend to our political process. We know that by being engaged, we can affect great outcomes and help design the future of our country. I am able to help my NACE members because of my government experience and am excited to see the work we accomplish within the Convention Industry Council as well.”  ~~  Bonnie Fedchock, CAE, executive director, National Association for Catering and Events – One Industry. One Association (NACE), and chair, Convention Industry Council**.

Here’s what you can do:

1. Register to vote if you’ve not done so, and ensure your co-workers, family and neighbors do too. Take our poll so we can see the power of the hospitality community.

2. Learn the issues and positions of local, state, and federal candidates. Share those issues in the comments section. If you are a voter from another country, in the comments to the blog add to the issues I’ve provided and tell us with what you are contending politically that could impact our industry (I hope everyone is keeping up with Brexit and the implications).

With thanks to colleague, friend, and former client, Karen Galdamez at COST, for this great resource to track tax and other ballot issues. Remember: where you hold meetings may not be where you vote and knowing—especially if you didn’t contract for a hotel or convention or conference center to tell you about increased taxes after a ballot or city council or state initiative—what you’ll pay is critical to your responsibility as a meeting professional (This does not let hoteliers and other suppliers off the hook! Let your clients know if there is an increase in taxes or service charges or other laws that could impact meetings).

Subscribe to the Business Journals for the cities in which you have contracted or are considering meetings. And get alerts for topics that include “hotel taxes,” “tourism taxes” and “infrastructure,” all of which impact our meetings.

3. Contact your member of Congress or a city council member or state legislator who might not know the value—financial and to the health and education of people—of meetings and our industry. On Meetings Mean Business’s Global Meetings Industry Day and at other times, do more than celebrate meetings. Reach out to the U.S. House of Representatives and US Sentate on important issues that affect the industry.

4. Share this newsletter and talk about the issues with co-workers, colleagues, family, neighbors and friends.

5. Vote on November 8. If you know someone who doesn’t have a way to get to the polls, offer to take them and then do so, or help them get an absentee ballot. If you have a meeting on November 8 or it’s a travel day, remind expected participants and exhibitors and sponsors to vote prior to leaving for your meeting. Consider having a viewing room on Election Night for those who want to be with others to watch.

6. Read these closing comments from our industry leaders and take them to heart. They’re voting. You should too.

The election cycle is essentially a series of face-to-face meetings and events that come down to one final in-person experience – casting your ballot. These national, state and local elections will influence regulation and/or legislation that could positively or negatively impact face-to face-meetings and our industry. As a representative of the Meetings Mean Business Coalition, we urge everyone to exercise their right to vote and be heard on November 8th. Because the most important moments and decisions are worth meeting about.” ~~ Michael Dominguez, CHSE, co-chair, Meetings Mean Business Coalition; SVP and chief sales officer, MGM RESORTS INTERNATIONAL.

As a member of the travel industry, you should vote to make your voice heard at the local and national level. The $2.1 trillion travel and tourism industry is truly bipartisan and positively affects every Congressional district in the United States. No matter who wins the White House this fall, one thing is certain: travel works for America. It’s why we will continue our work with policymakers at all levels to ensure that travel is secure, accessible and efficient.” – Roger Dow, president and CEO, U.S. Travel Association.

I encourage everyone to make sure their voice is heard when it comes to any type of election of ballot. I, too, believe that active participation in any democracy is an important right and responsibility that we all have. Thanks to you for continuing to ‘being a vocal conscious and advocate’ of the meetings and events industry.” ~~ Robert A. Gilbert, CHME, CHBA, president & CEO, Hospitality Sales & Marketing Association International (HSMAI).

As the final countdown to Election Day is upon us, now is the time to take a stand and support candidates at all levels of government—city, state and federal—who will advocate on behalf of hoteliers. The stakes are higher than ever for the hotel and lodging industry as new legislative and regulatory opportunities and challenges continue to emerge. With one unified and powerful voice, we can define our industry and your involvement is critical to these efforts. We encourage all of you to get out the vote and support candidates who will make our industry stronger.” ~~ Vanessa Sinders, senior vice president, government affairs, American Hotel & Lodging Association (AH&LA).

Our constitution gives us the right to participate in our destiny. Yet, bad officials are elected by those with best intentions, but don’t vote. If you want your voice to be heard, use your vote; it is one of your most powerful possessions.” ~~ Deborah Sexton, president & CEO, Professional Convention Management Association (PCMA).

*With apologies to Samuel L. Jackson and the company for whom he does commercials for the title of the blog.

**Susan Robertson and Bonnie Fedechok are not speaking on behalf of the Convention Industry Council. Their CIC positions are there for informational purposes only.

Your ROLE As a Hospitality Professional: 4 Keys to Greater Success

Originally published Meetings Today blog

Your ROLE As a Hospitality Professional: 4 Keys to Greater Success

Reading

Observation

Listening

Exploring

I didn’t mean to create an acronym; it happened as I thought about what has helped me become a smarter professional. In fact, this blog began as one only about reading until more crept in. I didn’t mean for the the subject to sound like a self-help article because I’ve read that self-help articles are not great for any of us. It just happened.

This was inspired because of a number of Facebook conversations through which I learned how many people in my circle of colleagues didn’t know what (or where) Aleppo was. They ‘fessed up after Libertarian Presidential Candidate, Gary Johnson, had a “moment” in an interview.

Here’s what I do know and practice and hope you will too.

Reading

This industry has been my home since I was a little girl. Right—no title when I helped create street fairs to raise money for polio research and when I worked for an art museum coordinating events and for public TV coordinating on-air auctions. In fact, not until I moved to D.C. in 1978 and got my first professional job did I know it was a profession.

And from childhood, I’ve loved reading. The trips to the local library, bringing home armfuls of books, were pure joy. I was fortunate to live in a home where my parents read: newspapers and periodicals and books. We didn’t have a television for the earliest part of my life though my dad, of blessed memory, a ham radio operator, was an early adopter of television. Our first TV was purchased in time for the coronation of Queen Elizabeth II and the Army-McCarthy Hearings, both of which I was mandated to watch (That could also be in the other ROLE categories).

My reading is eclectic:

  • At least one daily newspaper (in print) and many digitally, and on Sundays, my treat is the Washington Post and The New York Times.
  • Periodicals, in print and digitally, that include Meetings Today (of course!) and other industry trade pubs, and The AtlanticThe NationThe New YorkerNew York MagazineTimeThe WeekMoment and SojournersScientific American and Architectural Digest, among many.
  • Books—in print. Only in print. A dear friend and colleague gave me a Kindle once and I tried. It just didn’t feel, literally (pun intended), right. I read an article about how people learn better from reading on paper. I love the feel of paper and especially of books.
  • Blogs, social media posts, interviews—if it has words, I’m there!

I can take most of what I read and relate it back to what we do. This article, about a class called “Designing Your Life” and the related book, from the Sunday, September 18, New York Times is an example (Of course I’ll read the book and wish I could take the class).

As I started reading that article, I was skeptical. The more I read and learned of the professors (and authors) diverse backgrounds, age, experiences, and took in the quote from a retiring professor about what he would do next and the request to take the class, I was hooked.

The format (take note, Kristi Casey Sanders!) of the class—even the use of the much maligned PowerPoint, grabbed me. Like Dan Pink’s “A Whole New Mind” (published in 2006), I envisioned sessions created around some of the concepts.

“5 Ways Total Strangers Can Make Your Trip Better” helped me rethink how we put people together at meetings and how we can make the experience richer for them and use that to further their appreciation for being in the same space.

Chris Elliott wrote about Zika and airlines and refunds. With a client with upcoming meetings in Puerto Rico and Florida, it hit close to home. All hospitality professionals are grappling with Zika and its impact.

Observe

  • How and where people congregate, how strangers or people who work together interact. I love watching people at airports especially when there’s a shared experience of, say, a delayed flight, and how they band together; or at a food court as the workers arrive and their interactions. One can learn so much that can be used in developing meeting environments by observing others.
  • Who the industry sponsors who sponsor outside the industry are. While watching “Guy’s Grocery Games,” a commercial for Burgers-Brew and Que  showed that Michigan Tourism was the sponsor. “Brilliant!” I said out loud. I wonder how many DMOs (aka CVBs) or state tourism boards do the same.
  • Food and what you can replicate or how it is presented that you’d do differently. That’s an easy one given the number of photos of food on social media! Go beyond the photo and ask questions about placement, or as my colleague, Tracy Stuckrath did when I posted photos from the Charter Member Day at the new National Museum of African American History and Culture in D.C. with catering by Windows Catering, if they labeled the food for ingredients [I responded that they didn’t and in other circumstances, I’d have noted that to them but I was so delighted to be there and so surprised that they had food available, I let it go. Sometimes even this professional becomes a regular person!]. [Note: if you are planning a D.C. trip and want to go to D.C.’s newest museum, check about tickets. They’re free and because of the interest, best procured ahead for specific times].

Listen

I confess: I eavesdrop and learn so much. If we listen to what others are saying in conversations we’re in or those near us, if we listen to the news or what people are saying at meetings in the “open space” (casual) spaces like at breaks, in restroom lines (yeah, usually for women only), in elevators. If we take time to hear silences as well as noise, we generally learn more.

One of the reasons I love learning and practicing improvisation (“improv”) is because it teaches one to listen without jumping ahead. I’ve had the privilege of being in sessions with Izzy Gesell who is a great improv teacher and who, with a hotel sales person (Bob Korin), is teaching improv as a tool for sales managers as Izzy has at PCMA and ASAE and to many others.

Scientific American, one of my favorite publications, has a great take on listening. After you’ve read this, spend some time practicing.

Explore

You don’t have to go to one of the Poles to be an explorer! You can explore in your own office, city, town, country. You can explore by reading  something you’ve never read (see Dan Pink’s “A Whole New Mind” for ideas); by going to a meeting that isn’t something you usually attend; by taking classes or listening to webinars even if you think you know the subject. Brainpickings (one of my favorite blogs) has better ideas—and illustrations!—than I can give.

What are you reading? What’ve you observed that has made an impression, created an “ah-ha” moment that inspired you and/or your work? Did you eavesdrop recently and listen to another person or people who might have given you ideas? In what ways have you explored and where and what did you learn?

Share! We learn best from each other.

What’s Wrong With Hotel Contracts?

Originally published Meetings Today


It’s August. It’s hot and humid. It’s “vacation time” and you’ll be reading this after both major U.S. political conventions. Why am I making people think?

But here’s the thing: recent conversations made me worry (even more than usual) about the state of our industry’s interest in understanding contracts and the risks faced by not knowing or preparing enough to sign or recommend signing contracts with hotels and other vendors.

To complement a brief article (“Seven Keys to Hotel Contract Success”) in the August print and digital edition of Meetings Today, this blog, and the interview with two industry attorneys, Kelly Franklin Bagnall and Joshua Grimes, in the August edition of Friday With Joan, will, I hope, create greater awareness of the importance of preparing to and executing contracts (You might also read the July edition of Friday With Joan and the accompanying interviews with industry practitioners and attorneys about contentious issues being faced by the passage of state laws).

Why do I care so much about contracts?

I knew little about hotel and other contracts when I first became a meeting professional. That is, I had planned meetings and events but had not dealt with complex contracts. That was until I moved to D.C. in 1978 and even more when I started my business in 1981. Ultimately, in 1983 when a client canceled a meeting (that I’d not booked or advised on the contract) and they were sued as were my company and me, individually, my interest was piqued.

I’ve told that story before and will again each time I teach about contracts. What puzzles me is that there are still too many in the industry who don’t want to know more about contracts even when questions arise that result in disputes that go to litigation or arbitration.

Having learned from some great attorneys, I offer:

  1. I’m not a lawyer. This blog, the aforementioned article and the upcoming webinar are provided with the understanding that the writer and publication are not engaged in rendering legal, accounting or professional services through their distribution. If expert assistance is required, the services of a professional should be contracted.
  2. The opinions expressed are those of the author and may not express the views of the owner or publisher of these vehicles.
  3. Disclaimer: I have testified as an expert witness for Kelly Bagnall’s clients, and she and I have presented together at ExhibitorLive and for other groups.
  4. I know that there are areas of contracts covered by law that do not have to be included in contracts. If the specific conditions are not spelled out, it’s likely someone will assume something, the originators or signers of the contract will be gone before the execution of the meeting or no one can comfortably interpret the meaning. I’d rather spell it all out.

Reading Agility

How well do you read and dissect contract language? Here’s an exercise I use in classes at UNCC and elsewhere when I teach the business case about contracts. Read the following clauses, the first taken from a corporate hotel contract template, and figure out what might be unclear or questionable.

Room rates are quoted [elsewhere the specific rates are stated] exclusive of applicable state and local taxes (which are currently 13% + $3 per room per night) or applicable service, or hotel specific fees in effect at the Hotel at the time of the meeting. 

Did you figure out what was unclear or questionable? Tune in to the August 31 Meetings Today webinar, “Contracts: Accommodations” to learn the answer.

(If you think you know the answer, email me).

In addition, check out these clauses from signed contracts I was asked to review:

Should extensive meeting room setups or elaborate staging be required, there will be a setup charge to cover Hotel costs and additional labor.

My questions about this one simple sentence included:

  • What does the hotel consider “extensive meeting room setups” or “elaborate staging”?
  • What is the setup charge and what are the charges for additional labor? Who determines and when that these fees will be applied?
  • Are these charges taxed?
  • Is there a service charge and/or administrative fee on the charge?

The following special considerations are extended by the [Hotel Name] for Group based upon 85% fulfillment of your Room Block usage. [Note that elsewhere in the contract, the rate is stated.]

  1.  25 Staff rooms at 50% off confirmed group rate of $215.00. 
  2.  1 Complimentary Presidential Suite.
  3.  Additional staff rated rooms at a reduced rate of $199.00 per room.
  4.  15 roundtrip Sedan transfers.
  5.  Complimentary coffee and soft drinks for Staff Office.

Some of the questions to ask about No. 4:

  • How many people will each transfer accommodate?
  • From what point to what point(s) may the transfers be used? (Even if you assume—which you won’t again!—that use is from an airport and to the hotel, what if it’s an area like L.A., D.C., or New York, with multiple airports? Or if you want to use the transfers between a train station and the hotel? Or around town?).
  • For what dates may we use these transfers?
  • Who owns the sedan(s) and employs the driver(s)?

Starting questions to ask about No. 5:

  • On what days will this service be available? For how many people or in what quantities?
  • Will the coffee include condiments (cream and/or milk? Sweeteners and if so what kind?) and cups and saucers? “To go” cups? Will tea and decaf be included?
  • How often will this service be refreshed?
  • What soft drinks will be available? In what way will they be kept cold? Will the containers be recyclable?

You get the idea, right? There is lack of specificity in many contracts that planners sign or recommend be signed in the interest of time. Those signatures can be costly when questions aren’t asked and clarification is missing.

During the 8/31 webinar, we’ll review numbers 1, 2 and 3 and show some of the question to ask on other areas of guest room accommodations. I bet, though, that now that you’ve begun this process, you can begin to “q-storm” questions on these and on contracts you’re reviewing.

I recommend you:

  1. Write thorough RFPs and request that hotels address each point in their proposals.
  2. Read the proposal or contract sent by the hotel.
  3. Read it again out loud. Then again. Listen to the content—note what’s there and what’s missing.
  4. Ask clarifying questions and include, in writing, as much information as reasonable. When asked how long a contract should be and told by some they think a 10 page contract is too long, I say this: Contracts should be as long as needed to include the conditions and specifications to ensure that whomever executes the meeting, you or someone else, knows the intent and agreed to conditions.
  5. Don’t rush to sign. Hotels threaten lots of things especially at year or quarter end if a contract is not signed. After a contract is signed, it will be much tougher to change any language or conditions.
  6. One document versus a contract plus addendum. Yes, I know many use their own addendum with an hotel’s contract. In talking with industry attorneys, and in my experience of seeing conflicting language between different documents and in the world where computers make it easy, create one document.

Finally, here are some relevant links related to this blog post:

Work Ethic and Work-Life Balance Disconnect

Originally published Meetings Today

When I read this article in the Sunday, June 19, 2016—Father’s Day—Washington Post business section, it reminded me so much of time with my dad, of blessed memory, schlepping around the state of Ohio to sell chickens! Like the younger Ted Gup’s experiences in helping at his Dad’s store, I too worked in the family stores—the Joe O. Frank Co./Tasty Bird Farms (also in Ohio)—where I learned to cut up chicken in no time flat and measure, from a huge block of Oleo, any amount requested … skills, alas, I’ve lost over the years but the work experience stayed with me.

My “work ethic” derives from many family members: my grandfathers, one of whom retired and then started another job, dying on his lunch hour at 85; my dad, who, drafted from college into WWII, returned and went to work versus finishing college and even through a cancer diagnosis, continued to work; and my own work, first as a babysitter and then, at 14, a mandatory-my-parents-said work permit and work after school and on weekends, and almost always since then with a few times of unemployment but not since 1981 when I created my consulting company have I not worked.

When I read that definition of “work ethic,” I cringed. It makes it sound as if one were lazy or lacking in character if one didn’t possess what someone thought how you worked was the same as theirs.

Recently, in work for a client, one of the stated goals was to look at who was working how and to figure out how to help the meetings staff find work-life balance. If you’re a meeting planner/professional, you’re reading that and guffawing, right? As a planning professional (and vendor to our industry), do you think you can advance (in whatever way you see it) or even get a job if you believe that balance is more critical than “work ethic”?

As I read all this and conducted the work with the client, it occurred to me, as I am sure it has to many others: Boomers and Xers talk about Millennials and their “work ethic”—well, they criticize Millennials (aka “Gen Y”) for not having a work ethic! (Worse [to me!] the Millennials themselves say it.)

So what is work-life balance? Doesn’t it depend on the worker? Is it necessity or desire that makes us work more? Certainly, many people are working two or more jobs to support themselves and their families.

From Forbes and Yahoo! are these articles about how different generations view work ethic:

This, about paternity leave, from the Brookings Institution confirmed that in the US, we talk about a work-life balance and don’t mean it to be for everyone.

We’re connected 24/7 and thus, I think, these words from that article, sum it up:

“In it [the study], we found that nine out of ten millennials say that they can access information whenever and wherever they are, and that 73% are expected to be contactable at any time of day or night. So tell me how are we to find balance if we are expected to be ‘on call’ all the time? Friends tell me that when they go on vacation, if they even take a day off, their emails are overwhelming even if they have an out-of-office message!”

If we really believe in work-life balance, shouldn’t GI Gens, Silents, Boomers and Xers stop the negative comments about Millennials and the belief they have no “work ethic”? If we really believe in “work-life balance,” shouldn’t we pay a living wage so that people don’t have to work multiple jobs?

What do you think? What’s your take on “work ethic” and generational differences? Work-life balance? Is it bunk? Oh and did you know what Oleo was without clicking the link?!

Meetings Industry Strengths and Talents Stats

Originally published Meetings Today

I was not a student of statistics. And ours aren’t scientific. Nonetheless, those who participated in the March FWJ content and survey on StrengthsFinders and took advantage of CoreClarity’s offer for learning more, gained even greater strength in how they view themselves and work.

It was fascinating to read the strengths of those who participated. To accompany the stats, in this post you will find an interview with CoreClarity about what they observed and then make sure to check out the additional interviews with Kellee O’Reilly and Sean Schuette, CMP, about their strengths and how they use them, which will help you gain further insight.

If you did submit your strengths to CoreClarity, they have a record of that and you are still eligible for individual coaching. If you did not participate by sending in your strengths previously, they are unable to provide the coaching, but you can still learn from the info below!

We are grateful to them for their generosity in providing the tools and the time in March, for the analyzing and coaching and again for this June edition of Friday With Joan. Even if you didn’t participate, make sure to check out the statistics from the CoreClarity survey.

1. Were there any patterns that emerged from this, albeit unscientific, sample of people in the meetings and exhibition industry?

CoreClarity (CC): When we look at the entire group, [more than] 50% of the individuals reported that their goal when planning a meeting or managing exhibits is about the experience gained. This speaks to the combination of the group’s top 5 talents, which we refer to as a CoreDrill. The group’s talents make up the Life Line CoreDrill which has characteristics that include servant leadership, motivating others by example, caregiving and caretaking, and more often than not, they are steady and reliable.

Meeting planning and exhibit management are both multi-faceted and require many elements to be assembled quickly and simultaneous, and often times there is an immediate need for problem solving. The Strategic talent was the No. 1 talent of the group and those naturally gifted with this talent are masterful at solving complex issues with elegant solutions.

What we can conclude from the survey results is there’s a clear support for what Gallup found to be true of successful people. There is not one specific talent that makes people successful. Rather, if you are working well in your talents and building your life upon them, you will be successful.

2. Were you in any way struck by what you learned?

CC: While we were not necessarily surprised by the talents of the group, we recognize the importance of understanding how each person’s talents show up in them.

We can have preconceived notions of what the talents are or what talents we want to see in a group. We may think we have an idea of what a certain talent is in our mind. However, even if people have the same talents, they can manifest differently.

Talents are the innate characteristics within us. We must add skills, knowledge and use to develop our talents into strengths. Because we all have different experiences, giving us varying insights and abilities, our talents will show up differently from others.

3. In the coaching, with those who elected to do so, what stood out?

CC: It was invigorating to talk with several of the individuals who completed the survey and submitted their talents. It was evident that they were in the right place for their talents. They were ready and willing to see more of who they already are. That readiness and willingness really influences the success of strengths.

Many people aren’t aware of how their talents interact and/or intensify each other. Those I interviewed were able to see that their talents don’t just stand alone. Rather, we can look at our talents as a whole in conjunction with our experiences.

Each person’s past pulls into how their talents show up in them. Drawing that into their understanding of their talents can help in putting their talents to the best use.

It was wonderful to communicate that their originality is what makes them valuable. Giving them the language to articulate that to those around them is so important.

4. What do you want people and organizations to consider about the relevance of StrengthsFinder and the work you do to help make people and places stronger?

CC: The Strengths language allows us to articulate our gifts and what makes us unique. This gives freedom to be who we are, celebrate our differences, and learn from one another.There’s power in knowing what talents each individual brings to a group.

This awareness is something companies can leverage to streamline team processes by efficiently transforming individuals into a collaborative community.

5. What did I not ask that you want to have conveyed?

CC: There are many opportunities to create stronger relationships using this material. Whether between spouses, significant others, co-workers, or other family members, this is a valuable tool that illuminates relational intricacies. For example, we become more aware of how talents can collide with one another. Working through those talent interactions can provide a language and plan for how to avoid or soften the potential collisions.

We’re always looking to grow our CoreClarity family. If this piqued your interest and you’d like more information on adding this tool to your tool kit, please visit us here.

Final note from Joan: In working with clients who use StrengthsFinders consistently, I’ve seen remarkable results. It’s a matter of being consistent in the application of one’s talents. As you’ll see in the interviews with Kellee and Sean, and in what I wrote previously, knowing and using one’s talents can make a difference in how one works and feels. It’s worth it!

As always the views expressed are my own—and in this case CoreClarity.

Soft Terrorism Targets and Events: How Do You Prepare?

Originally posted on Meetings Today Blog

Washington D.C. Capitol District

For those of us who live and/or work in D.C.—I have a home office across from and next to major Federal buildings, and near a restaurant where more groups of kids and teens go than to almost any monument or museum!—terrorism is not on our minds all the time.

I imagine that you who live and work in this area think, like I do, about MetroRail (our subway system) risks more than a potential terrorist attack.

Reading this article in the Friday, 4.15.16 Washington Post (“Alert Level Green” by Dan Zak)—thinking about the classes I teach in a university meetings certificate course and at meetings industry seminars and conferences—I thought more than usual about the soft targets that have been hit in many cities and countries outside the United States.

I thought too about how hotels, after 9/11/01, instituted more checks on who came and went but that like most places and people, the concerns and the preparation is far less now.

Does it concern you? If you have an off-site event in D.C., will you ask if they attended this briefing and what they are doing now? Did you previously ask about security, even to find out if they had AEDs? Do you in other cities?

How do or will you look differently at risk considerations for your events? Or will you?

Note: In an April 27 webinar, I’ll address more issues that are not usually on destination and site checklists, with a follow up blog and interviews in the Friday, May 6 Friday with Joan newsletter. Sign up for the webinar here.  And for Friday with Joan newsletter here.