Category Archives: Ethics

What Do You and Our Industry Stand For?

Originally Posted Meetings Today Blog

I have written about whether groups should consider boycotting or pulling meetings and other business from states where laws are passed that are in direct opposition to their work or positions on diversity and inclusion. This includes laws that could potentially discriminate against and/or harm those who attend their conventions.

Richard Yep, CEO of the American Counseling Association (ACA), was interviewed in this article included in the July 2016 edition of Friday With Joan and in ASAE’s Associations Now about what his association did, including talking with the governor of Tennessee to try to keep a bill from becoming law, to try to stay in Nashville for their annual meeting. The state passed a law that made it impossible for ACA to meet there.

The Texas Legislature is in the process of considering what has become known around the U.S. as a “bathroom bill.” This and other proposed bills that are considered anti-LGBTQ are causing colleagues, organizations and companies to look closely at their policies—primarily ones on diversity and inclusion, and bylaws and missions—to determine what they will do regarding booking business in states like North Carolina and Tennessee where such bills have been passed and signed into law.

In another publication, ASAE President and CEO John H. Graham IV spoke about the outlook for meetings in 2017 and shared his views on the importance of diversity and inclusion and tracking laws such as those passed and those proposed. In MPI’s Meeting Professional publication, U.S. Travel Association CEO Roger Dow shared a different view of potential actions by companies and organizations in a situation where a law that they do not agree with is passed. The article was first published on the Huffington Post blog.

Dow argues that “we’re all better off when travel is not weaponized through bans and boycotts, but instead used as a unifying force for building understanding.” He then gives examples of destinations or entire states (North Carolina, Indiana, Mississippi, etc.) that lost business due to passed legislation.

While I believe the issues raised by Dow are critical because fewer jobs or less well-paying jobs hurt individuals and communities, I believe as strongly that potential harm to communities—and to those who travel on business or come to cities for conventions and conferences—must be considered when determining to boycott a city, hotel company or other business/destination whose practices are not in sync with one’s personal beliefs or the beliefs representative of a specific organization.

This blog will be published on the day on which a new U.S. President is being inaugurated and you may read it after he is. It comes after a weekend when a sitting member of Congress, a civil rights leader and 30-year U.S. House of Representatives member, John Lewis (D-GA), spoke out against the legitimacy of the election of the new U.S. President.

After Mr. Lewis’s comments, Mr. Trump tweeted the following:

“Congressman John Lewis should spend more time on fixing and helping his district, which is in horrible shape and falling apart (not to…… mention crime infested) rather than falsely complaining about the election results. All talk, talk, talk – no action or results. Sad!”

[This message was written over two tweets].

If you are not familiar with John Lewis and his life of action that yielded results, you can read more from The Atlanta Journal-Constitution and on Biography.com. [It was reported by reliable sources that the incoming U.S. president was not familiar with John Lewis, which I found abhorrent. I share the views of Charles M. Blow, a writer for The New York Times]. I wish I had Mr. Lewis’ energy to do all he has done to move the world toward justice.

In the Jan. 2017 edition of Friday With Joan, which contains one of the many blog posts that I regularly write for Meetings Today, I wrote about the importance of meetings bringing people together.

Consider this a call to action for you to bring these topics to discussion in the comments area below and in your own organization and families:

  • What do you stand for?
  • In what instances will you speak out, individually or as a company, about the rights of others—whether it’s the right to use a restroom or the pay employees receive (including the rights and pay of hotel higher-ups or of hotels themselves versus line workers in hotels, for example); the rights and pay of women or the rights of immigrants on whom our industry is dependent?
  • How are you working to better the world and the conditions in which we all live?
  • Would you do what some Texas DMOs and PCMA (during PCMA’s Convening Leaders in Austin) did? [You are encouraged to read the comments, some are frightening and important to know]. And here’s more news on the Texas Welcomes All coalition.
  • Are you making your meetings truly sustainable and seeking vendors and venues that practice human sustainability as well as “greening” efforts that benefit our world?
  • If, as stated in Roger Dow’s article, a great percentage of planners do not believe boycotts are effective, what do you think will help keep discriminatory laws from being passed if it’s not the “business case” often used to justify diversity and inclusion? What will help raise wages for those who are underpaid? What will help laws like North Carolina’s HB2 to be rescinded and avoided elsewhere?

How much are you willing to say or do to create change and in what ways? At a joint Shabbat service on Friday night on Jan. 13, 2017, at the Sixth & I Synagogue in D.C.*, which I attended with a diverse group of industry and other friends, this quote, from Rabbi Hillel, was said: “If I am not for myself, who will be for me? If I am not for others, what am I? And if not now, when?

I ask you for our industry and the people we bring together and those who work in our industry, if not now, when? What do we stand for and for what will we stand?

*The Sixth & I Synagogue service I attended has been held every year since 2004, jointly with Turner Memorial AME Church, to honor Dr. Martin Luther King Jr., and Rabbi Abraham Joshua Heschel.

When the Political Becomes the Practical, Part II

Originally published Meetings Today

It’s tough to separate the political from the professional whether in last week’s Friday With Joan blog post on professional development, the linked Q&A with Sekeno Aldred, Charles Massey and Jean Riley, or in this previous blog post “When the Political Becomes The Practical.”

While many are many speaking out—including these legal opinions—I look to our industry for a voice against what Donald Trump has said about restricting Muslims from entering the United States for any reason including as tourists. Can you imagine being a Muslim who works for a Trump property?

Or can you imagine being invited to attend a meeting at a Trump property … especially if you are a Muslim or someone thinks you are? Will activities or discussions of those attending your meetings have to be reported if this new law goes through?

Will we or will we not be as inclusive as the policies of all our industry associations say? Even The Washington Business Journal is asking the question about boycotting Trump properties, services and products with, to me, surprising results.

Where are the voices in our industry speaking out against hate? Even if it means using the “business case” as has been done to promote multiculturalism and diversity and inclusiveness.

 

4 Ways to Express Thanks and Thanks-giving

Originally published Meetings Today

This week, I offer a professional and personal blog written for a variety of reasons, one of which is the U.S. Thanksgiving holiday (or this); another is because this week my family buried my uncle, my father’s (of blessed memory) only sibling.

The time with family allowed me to learn more about where we came from, when and why pogroms and the Holocaust, cast us out of many lands bringing us to the United States.

Another reason is because the Thanksgiving holiday as celebrated is—or can be—an act of hospitality in a time when the world is inhospitable to so many in so many places. Stay with me please and allow me some personal reflections on hospitality, Thanksgiving and thanks-giving.

What are children today taught about the U.S. Thanksgiving? What is discussed at home and in school or in home schooling, about the meaning of giving thanks as well as the holiday? (In grade school, I remember drawing photos of turkeys using a hand to outline a turkey. Do they still do that? Now, with greater awareness, what do they do to help children who don’t have all their fingers or two hands or the use of their hands?).

I wonder too, more this year than others of recent memory, if the meaning of being refugees—and acceptance and rejection by those who are native to a land in which a refugee finds her or himself—is discussed. Do families and groups of friends, gathered around a table, discuss the situation of refugees from wars and violence and thank each other for the gift of family and friendship? Are strangers welcomed to the neighborhood? To the table?

Or is this just another holiday on which retailers get ready to sell-sell-sell after a day of eating and football for many? And do we give to the many who have no table at which to eat or no food on which to put on a table?

(A friend posted this on Facebook. With humor, it is a perfect discussion-starter at your table … with humor. Also recommended, for the creative humor of the beginning of the United States, “Stan Freberg  Presents the United States of America,” portions of which you can listen to here.)

To this industry, into which I was destined to work and yet into which I fell because of Karen Mulhauser, who hired me into my first professional job in DC, I am grateful.

To Meetings Today and Stamats Communications [whose views may not always be reflected in what I write and speak and still allow me to do so.] To an industry to which I’ve devoted more than 45 years of my life, and in which I’ve been afforded and accepted opportunities to lead, teach, grow and help others grow, I am thankful.

Yet, I puzzle, especially on this holiday of hospitality and thanks-giving, at how those in charge of this industry—the staffs and Boards of Directors of the CIC member organizations—withhold hospitality by their lack of action, despite statements of diversity and inclusion, on issues such as inclusive housing, jobs, and other accommodations for people who are older, immigrants, LGBTQ, and/or have different abilities.

[See here the coalition http://houstonunites.org/about/, including the Houston DMO, United Airlines and a few other hospitality companies but no industry associations, who supported Houston’s badly defeated-by-misinformation-generated-fear Prop 1. The “crickets” from MPI (“Embrace and foster an inclusive climate of respect…”), PCMA (see number IX), ASAE (delve a bit deeper here), and others who say they are proponents of inclusion make me wonder to whom are we hospitable if we do not speak out and act on hospitality and inclusion.]

As you finish reading you may wonder why I’m posting something that some will perceive as political. Because it’s not. It’s about human rights and welcoming and accommodating, being hospitable, something about which I was taught the holiday of Thanksgiving—and our industry—was about. It is about how each of us determines to represent ourselves, our work, and our industry to others in what we do.

So to help you give thanks and show hospitality, you can:

  1. Say thank you. To the server or bus person who brings or takes away plates; to the setup staff who works an overnight shift to ensure your morning meeting is ready to go; to the person who holds the door open for you; to the many people who do small acts to ensure your safety and security. We can’t all be like young Zachary Becerra but we can emulate him.
  2. Express acceptance. Don’t repeat hate or rumor or support those who do. Become aware of another’s history and accept them for who they are. Help promote them in the workplace, your neighborhood, all places of your life.
  3. Reflect on times you were excluded from any group or neighborhood or club. Once you reflect, remember how it felt and then vow to include others. Which leads to…
  4. Take (inclusive) action. Don’t just say you support “diversity and inclusiveness,” live it and ask others to join you in doing so.

To each of you, my thanks, for reading and learning and taking action.

Is an Industry Veteran Also a Professional?

This article was originally published on Meeting Focus Blog.

Professional Dictionary Definition

For years, our industry has struggled to develop programming for the “veterans” of the industry. When I served on the Meetings & Exposition (“M&E”) Council of ASAE, and on education committees for MPI and PCMA, we struggled with defining veteran.

Did it mean the number of years in the industry? One or multiple roles in one organization? Increasingly more responsible roles in one organization? Working in different areas (planner, hotel sales, DMC, exhibits) of the industry? Is a veteran someone who has done the same meetings or sold the same property or service the same way over and over and over? (Read again the definition of veteran, linked above).

And how would an organization determine, even with the CMP, what parts of the body of knowledge were needed, and if the body of knowledge then was still relevant and would be in the next year? Is a veteran also a “professional?” And what defines a professional? If you read the words below about what a professional is, does “have the highest standards” mean the person’s ethics are beyond reproach? Or just in line with industry practices?

In a Linkedin group that is not directly related to our industry, there is a discussion of what “professional” means. One of the participants posted this, which I offer for your consideration and parsing (Reposted below).

_____________

WHAT IS A PROFESSIONAL?
By Brian Rigsby.

“One definition might be getting paid to do something. Another might be a commitment to performing at the highest level, to give your best at all times. Yet another may be exhibiting a courteous, conscientious, and generally businesslike manner in the workplace. While all of these are partially correct, there are many facets to being a true professional.

A professional has specialized skills and knowledge that required independent erudition and effort on their part to attain. They engage in a process of constant evaluation and improvement. A professional makes decisions based on their dedication to the craft and not the current circumstance. The characteristic that separates the professional from the dilettante is an uncompromising commitment to excellence – doing what is required to get the job done at its highest level, even when it is inconvenient. An amateur is capable of doing some things well under the right conditions, but a professional, as a matter of course, does it well regardless of the situation.

A professional is passionate, motivated and punctual. A professional respects the respectable, but admires the inspirational. A professional is a seeker of knowledge but also a teacher. A professional is disciplined, has the highest standards, and is engaged in the constant pursuit of unattainable perfection. A professional is restless and never satisfied, always evaluating and re-evaluating where they’ve come and finding ways to do what they are doing better now, today, moment to moment.”<<

Join me in trying to figure this out. It’s a bit philosophical perhaps or maybe not! Perhaps you’ve defined the words for yourself and within your own organization or about those you hire or with whom you contract. Please share your definitions and your thoughts. I really am puzzled.